Went to my original location they stated they didnt have my truck so I had to go to another location. Girl at the original store was texting the entire time to the point the manager had to say something. So unprofessional.CHRISSY W.
Moving Truck Rental in Marietta, GA at D s Thrift Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Marietta, GA 30060
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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If I didn't see another U-Haul truck there I wouldn't have known it was a U-Haul location.SAMUEL G.
He were very helpfulDel P.
I reserved a 5' Uhaul truck a month before I needed it. I was driving down to Georgia from North Carolina (a 4 hour drive) to rent the Uhaul truck, pick up furniture and bring it back to North Carolina. A few days before my reservation date, I got a call from Uhaul changing the location where I was to pick up my truck because there wouldn't be a 15' truck available at that first location. No big deal, it was only a mile or two from the original location. We drive the four hours to this new location to pick up the truck and they do not have a 15' truck, even though we reserved one and we were told to change locations to ensure that there would be a 15' truck. The men at the store (it was a gas station) told us we could take a 20' truck and pay almost double but that Uhaul would refund us about half of our payment when we returned the truck. This didn't seem right to me so I called Uhaul and sure enough the woman on the phone told me that the truck I reserved wasn't there (why reserve a truck if it isn't available?). I was transferred to Madison, the scheduling manager. She offered me the 20' truck at the same price as the 15' truck, but we didn't want a 20' truck. We didn't need that much space, that would cost more money in gas and we didn't want to drive a truck that large on mountain roads. This is why we reserved a 15' truck. So Madison sent us over to the location where we originally reserved a 15' truck. We drive the mile or two to this place and while we see two 15' trucks, the store is not open (it was 2:30pm on a Saturday) and no one is there to help us. So, I call Uhaul back again, get Madison on the phone and she changes us to a third location. Just as we are getting ready to leave, the man who worked at the store shows up (he was actually very kind and helpful when he arrived). He starts to ring me up and says I owe $620, even though I was quoted at $320. We had to get Madison back on the phone again and after some deliberation, she finally changes the price back to the original quote. I also got hung up on during one of my many calls to Uhaul trying to get this straightened out and heard the sentiment that this kind of disorganization is "business as usual." So while we ended up with the 15' truck for the price we were quoted, it took a lot of extra time, phone calls, driving back and forth, hassle and stress to accomplish this simple task that Uhaul is supposed to be in the business of executing. It's a shame they have a monopoly on truck rentals...I do not intend to rent from Uhaul again and I would not recommend to anyone else. IN fact, after this experience, I would recommend that people go with Budget rentals of Penske. In my life I have probably rented from Uhaul 20 times. And sadly, they have lost a costumer.Erin G.
Location business name was not located on the building and address was partially visible. Box to return key had not lid on it and was not secured at all. Left key unsecured after hours per Uhaul client rep on phone.Kevin H.
Great guy, great place.devorah W.
Dropped vehicle off after hours and paperwork was processed even before I called. Nice job!GARY J.
The owner of this shop was very helpful. Uhaul needs to do better with providing the truck size that people book and not just what they have available. I had difficulty moving because they gave me a larger truck that I did not ask for and did not tell me until I got to the location to pick it up. They should've sent an email about a partial refund due to this inconvenience smh. It was very unprofessional and I likely will hire a moving company and not spend my money with uhaul ever again.Erin N.
I was not even able to use my Uhaul due to the giant three holes in the back tires. I wasn't comfortable driving hundreds of pounds of furniture in something that could fishtail while driving. Unfortunately i did not notice the holes until i was already home from picking up the Uhaul. Disappointed in what happened and will never use Uhaul again.Emily B.
Best Uhaul location I have ever been to already recommended to anotherAmanda A.
The customer service at D's was above and beyond, and despite all that is going on in the world I greatly enjoyed my conversations thereSteven K.
Great Customer Service and friendly staff.jose B.
Very sketchy location for dropping off late in the evening with minimal parking. Was nearly impossible to park truck without blocking entrance or side road.Samuel D.
Pick up site was a run down thrift store with only a couple of trucks. Was not open, keys were left under the seat, per online check in. Ordered other items, dolly, blankets, etc, but were not in truck.Marshall E.
you guy were greatRichard R.
The owner of the business wasn't there when I arrived to pick up the U-Haul. I had to stand outside, making phone calls to learn what I would need to do to pickup the truck I had reserved. I never saw the owner of this company therefore I wasn't able to get assistance with tools that I had reserved with the truck, but was never available.rodriguez J.
The staff was kind, but we would have appreciated a brief overview of the truck (e.g., how to move the mirrors, suggestions for highway speeds, other features of the truck). The gentleman assisting us practically gave us the keys then walked away, providing no instructions or guidance, other than showing us how to open the back. Unrelated to the location, the truck smelled like cigarettes. I STRONGLY recommend U-Haul prohibits smoking in their rentals.Shannen G.
This place was great! Customer service was great and the rep went out of his way to be present in order for me to rent the truck two hours earlier then the normal business hours.Raven G.
Friendly service!!!Christopher S.
Location seems unusual at first but staff was attentive and courteous and all went smoothly with pick up and drop off.Mark Z.
The place was dirty and the person who took care of us obviously didn't record the correct mileage. I was charged 400.00 more than I should have been. I'm still waiting for a refund.mary E.
I am very upset bc my contract information is not correct can someone contact me please regarding my rental on Saturday Thank youPARIS K.
Put cruise controls on your trucksRonald R.
Very helpfulAnnette C.