A lot. I tried to extend my rental three separate times. I went to the store in person and was told to call a number, sat on hold for over an hour for the guy on the phone to tell me to go to the store where I rented the van. So I went back to the store, only for them to tell me they can't access a computer and I would have to return it, then rent it back. All of this took over six hours of my time. I've never had a company fight me so hard for me to NOT spend more of my money.ELLIOTT H.
Moving Truck Rental in Marietta, GA at PS Food Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Marietta, GA 30064
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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U-haul needs to answer the phone. the vendors were all good but contacting U-Haul is an awful experience.Darryl D.
My return experience was horrible though (600 Powder Springs RD). I got to the location and the employee seemed annoyed that I asked him where I should park the trailer. I couldn't close out the trailer with the app, and when I asked the employee for assistance he seemed as if I was a burden. Then when it was all said and done, the trailer wasn't checked in correctly. I got a call one week later telling me my trailer was past due. I explained the situation and it was resolved by the customer service attendant, but I was annoyed at the situation.JOSEPH M.
By no fault of the individual site didn't operate properly. They upgraded me for free because of the inconvenience. Brake/signal light was out also.Inett L.
The woman helping me was having trouble with the electronics. A man working with her looked at me and said to check myself in on my app. I then asked for someone to remove the trailer and was told to do it myself or get charged. I said not and the woman who checked me in helped me unhook and push the trailer into it's slot. Not good!!!William T.
I've rented from U-haul several times. In my past experiences, personnel have always been courteous and helpful, and usually insistent on hooking up the trailer and checking the lights. At this location, they just pointed to the trailer and walked away. Luckily, I brought some help with me, and have connected a trailer many times, but anyone less equipped or familiar would have been in a bad way.KATIE S.
The employee/cashier was rude and very disrespectfulJACHAVIOUS M.
This was the worst customer experience I've ever had.. The final pickup location was only a minor issue. Issues... 1) Pickup location changed 3 times in the last 24 hours - so 4 pickup locations in 24 hours just prior to pickup 2) After 2 changes due to trucks not being returned, you guys told me on the phone the night before pickup, that my truck was already at location #3 - thus no more changes 3) App/Online consistently showed my pickup location as the original pickup location. 4) In the middle of picking up at location #3, the app prompted me for a drop off location which had been set a month ago. 5) U-Haul rep at location #3 advises both 26' trucks were rented to other people, so had to send me to pickup location #4 6) At pickup location #4, for some reason credit card #1 became an issues and had to provide credit card #2. 7) Credit card #1 ends up getting charged (more than the original agreement) according to the receipt 8) While I received an email saying I had received $50 refund promised on the phone after I called u-haul after leaving pickup location #3, said refund has not been received. Perhaps it was credited to credit card #2 that was never used. In summary, pretty much a complete failure in terms of logistics, communication, execution, customer service, and IT systems. Needless to say, my only suggestion to friends would be to avoid U-Haul at all costs.John O.
The store was closed due to power outage. We were told nothing could be done and we needed to move that morning. They didn't provide any alternatives. We then called to get a truck somewhere else and that rep helped us find another location. There was trash in the truck we got and we were charged 50 dollars more when we had earlier reserved. After returning truck to address on receipt , we got a call from a uhual rep (Columbus, ga airport ) screaming at us to deliver the truck there . The reservation had been changed due to earlier incident at original place. We have receipts to show we dropped off at right location . It was a bad experience from start to finish and no one ever apologized or offered to help. Would never recommend . When a company falls short , and majorly inconveniences customer , you should take accountability and help in any way possible .Jonathan T.
Checked back in online but spent 20 minutes with cashier to ensure check in completed due to him not finding a turn in scheduled from meJohn W.
Please contact me; first HORRIBLE experience with U-Haul. 813 210 0340Jason S.
You can expect an EEOcomplaint as the anttendant giving me â€˜instruction' yelling at me from a moving golf cart . I stood there until he made a second pass yelling unintelligible drivel and I asked to come talk to me like a â€˜God Damned grown man'. He Released a tirade of insults to include calling me a â€˜mother fucker' I left the trailer in its place and left. Treat people crappy, expect the same. What a dumpster fire of a Uhaul service point.JASON J.
There is not a low enough rating for this location. Crooks. Wrongly added a day to my rental without telling me. Would not give me a receipt showing the rental return. Spent 45 minutes trying to drop off the rental trailer. Spent another 30 minutes getting it correct with U-Haul customer service - who was very helpful.Tim D.
He Was Rude He Had Noooo idea What He was doing he charged us because we didn't unhook the trailer because it wasn't our job to unhook the trailer because we didn't hook it up the place where we picked the uhaul up did. We were in there for an hour and accomplished nothing it's not even a real uhaul place it's a gas station that you drop uhaul's at. It was awful DO NOT DROP YOUR UHAUL's HERE !!!!!!!!Adasia B.
More assistance. The assistant was very helpful and apologetic for the waitNancy N.
Could not be bothered to tell me that they did not have ANY of the equipment that I was going to pay for using. Not one bit. Was a pain in the ass to come here.MARIKA A.
Very easy processSashana W.