The uhaul wouldn't start. I assume the battery was dead. It didn't even try turning over. I had to wait about an hour even to get a call from roadside assist, which means I would have to wait again for someone to get out to me, and again for the repairs. I was on a schedule and I had to just book another uhaul that was nearby. I need a refund for this one because I never moved it one inch. Since it was an after hours drop off, the site wouldn't let me return it with no change to the odometer, so I had to say I moved it 1 mile. But I never moved it at all. I also had to guess at the fuel gauge, because I couldn't turn it on to check. I need a refund, and ideally also a discount on the other uhaul I had to book for the trouble. Thank you.
Emily L.
AEM Construction
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marietta, GA 30060
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Customer Reviews
- 4.0 Average Customer Rating
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The young lady Service agent was exceptionally professional and knowledgeable. The truck was in good shape. Honestly, I will visit this location again when I need a truck in the future because of the young service agent's professionalism.
Jeffrey L.I was charged a $25.00 cleaning fee for a water bottle and a couple of clean napkins
Curtis T.great experience - we had an issue with unlocking key box but eventually it worked.
Jonathan W.I think it should be a requirement that ALL uhauls be rented with a full tank of gas and returned with a full tank of gas. It gets complicated when trying to get to the right amount on a tank less than full. People Will typically over pay for gas fill. Make it simple. Full tank when rented full tank when returned. And harsh penalty if not.
Samuel R.