Staff at pick up Location was not only rude but she told about the inaccuracy of fuel was even more rude. It marked us having 3/4 of a tank, but it only had half a tank. We returned it with almost 3/4 and I just saw my bill with a surcharge of 3 gallons of fuel. She said there would be a note in the system about my phone call yesterday describing the difference in paperwork of the amount of fuel. I will be going to the drop off location today to verify they added 3 gallons of fuel not too sure how that’s even a possibility unless they drove it to the gas station or did they just guess? Sounds to me like you guys have a full scam going on fuel and I’m gonna bring this attention to the Internet. Still waiting for my response regarding the variation and fuel she said I would be contacted so far. I have not received a phone call but I did receive a surcharge bill. This is ridiculous.
James D
Marina U Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marina, CA 93933
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing needs to be improved! Everything was good
ANNA BCustomer service could have been much more friendly and receptive. It seems there was just A very unwelcoming stare from the moment I turned into the parking lot even before exiting my vehicle.. and it never really went away from start to finish of the business encounter(pick-up to return of vehicle)
TOWAN FWonderful staff!
DEBORAH CFriendly and helpful staff. A genuinely pleasant experience
Richard C