I registered online and selected not to have insurance. I was charged for the insurance when I picked up the truck from the local company. My fault for not realizing until after the service and requesting it to be removed. Would recommend others to check before signing and leaving. Location specifics aside, u-haul roadside service is an absolute joke. I got the truck stuck, again my fault, and the minimum charge is $450 in case of wenching. It could have been less but I refused to find out. Local company charged less than 50% for towing.
Brian M
411 Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maryville, TN 37801
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Customer Reviews
- 4.5 Average Customer Rating
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Truck we had reserved had not been brought back on time. They did give us a smaller truck to use but it was necessary to return it after only 5 hours of use due to our schedule. We had to pay over $80.00 for the five hours. We were advised that the truck, same as reserved was set for a Florida reservation, but never moved over the past 24 hours. Operator advised that they would call when the truck did return but we never got a call or chance to rent another truck. While driving by the location last night and tonight, there were two trucks of the type we hoped to rent still sitting there. Never got any call offering another truck.
connie aAlthough I never dealt with the staff however I picked the truck up at my usual pick up time after I did the pick up online I noticed the low tire light was on. Upon check the front left tire had only 20 lbs of air and was almost flat. I spent $2.00 putting air in the tire at the Weigel’s close by. The next morning it was low again so I put more air in the tire. When I return the vehicle earlier than scheduled I took the key into the store and let them know the front left tire I had to put air in it twice in less than 24 hours the person at the desk said “yeah we have been having trouble with that tire” now if this were the case why was I giving a vehicle I have to perform maintenance on and spend more money putting air in it twice. It’s $4 but yes I shouldn’t have to do this if “they knew” it needed to be fixed. I rented from this location before with no issues but it looks like I will be driving further away next time since this one was maintained properly and could have become a nightmare had it gone flat while I was driving. I only rated this poor because of the extra stuff and money I had to spend to take care of something I shouldn’t have.
THOMAS CSecond time in the last few months using Rick, his service is outstanding! Roger, I’ll be back for a truck soon
Roger SProfessional and helpful.
Todd W