Did not have proper instructions or equipment. Was instructed to use a block of wood to secure trailer from rolling into street.
KYLEE S
Quick Stop Mascoutah
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mascoutah, IL 62258
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Customer Reviews
- 3.5 Average Customer Rating
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I’m a truck driver and wouldn’t you know it I ran over my phone the night before I picked up the trailer from this U-Haul location .when I made it to the location to get the trailer I explained to the lady working the front counter that I ran over my the day before and it was in the shop getting repaired. I told her that the card on file was still a good card to use but that I couldn’t take pictures of the trailer or the hitch and license plate bc I didn’t have a phone she assured me it would be no problem so I left and went to take care of what I needed to get done with the trailer I had it reserved from 10am to 6pm I got done early and returned it at 2pm upon arrival there was a different person working the counter… I explained to him the same thing that I explained to the lady when I picked up the trailer he said he had no knowledge of what I was talking about… and he called the manager and told him that I didn’t have a phone and couldn’t check the trailer back in. After he hung up with the manager he assured me that it would be checked in .. the next day I received a email saying that I hadn’t returned the trailer yet. Now what got me headed is the location that I parked the trailer I literally put it in front of the store where it could be seen from the register mine you this is a gas station doubling as a U-Haul rental location. I called the location after receiving the email basically accusing me of theft and wouldn’t you know it the manager answered the phone the same manager that had no knowledge of the phone call that I watch his employees make to him explaining the situation with why I couldn’t sign it in or out.. he proceeded to say that he hasn’t seen the trailer and I stated I’m not sure how if you look out your window where the front door of the gas station is located you’ll see it parked beside the U-Haul truck and wouldn’t you know it he looked and out of nowhere he says oh I see it. You would think he would have said my fault I should’ve walked the property to see if it was here instead of accusing you of stealing so no apologies for calling me a thief. I wouldn’t refer anyone to that location and anyone who looks like me will definitely be told not to use the location. Sign angry Black Man accused of stealing
Lionell MNot very accommodating or helpful.
Colleen Fthe nice lady at the counter was polite and helpful.
Stephen WNice staff and owner! Let customer know not to leave trailer plugged into car overnight as it ran down the battery!
Greg E