U-Haul should pull their contract with this location. Absolutely disgusting and horrific customer service from an area Manager. No instructions provided prior to pick-up. No phone call to confirm reservations and/or the add one that were paid for which, in turn we're not preset. I had to drive extra miles (being charged for) to purchase the necessary items that were not provided by this location when they had already been included in the reservation and I was charged for them. Manager basically blamed it all on U-Haul and me. When dealing with U-Haul directly, please ant experience and the representative went above and beyond to help figure out my situation. I have a remaining balance of $82 that I don't feel I should have to pay due to the complete lack of planning and providing on the dealers part.MackenZie P.
Moving Truck Rental in Matamoras, PA at Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Matamoras, PA 18336
(at Pennsylvania Ave)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/29/2021 - 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Matamoras, PA 18336
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Not the place I reserved This is why I'm upset Had to go out of my way Wasn't sure if I was even going to get 15ft truck I reserved..hired people to move me Uhaul was to contact me day b4 which they did not..tried to get me take a 10ft truck Will really think twice b4 I use uhaul againCHRISTINE R.
Courteous, knowledgeable staff.Joseph D.
Had a good rental experience.Richard M.
The lady at the counter was very nice and friendly but the mobile check in was absolutely horrible and it took forever to contact anyone because the gps said I wasn't At the location and my "contacts" didn't answer they phones so I had to wait an hour for the place to open.Carl C.
Make sure drop off place can take trailer not sending me all over the place make sure you have hitches availableJohn S.
Customer service excellentron D.
Overall your service clerk was courteous and respectful. I will rent from this site if needed again. Thank YouIsmael D.
The staff at the Matamoras location were professional, and a joy to work with. She made our towing and rental experience easy and painless, which is what we all wish for when moving. I would do business with them again and recommend (Fort Knox - Matamoras) to friends as well.Lawrence G.
Nothing at all. employee was very helpful and courteous.Anthony S.
No improvement needed. Very friendly staff!George H.
was not informed by the rentor that the insurance was optional did not know anything about the product could not help in any way in getting it ready and we had never rented a dolly prior However she was very nice , she worked very hard as computer information had recently changed and no one helped her as to how it worked. but she figured it and and got it perfect and feel she did everything to make sure she did what u haul wanted.Irving P.
Thanks Elisa.elena K.
truck was not clean. The sales person did not know what she was doing.Kevin B.
When I drop the truck this location wanls close.PANAGIOTIS J.
I made a reservation for a 10 foot truck in Lords Valley where my storage unit was located. I was told that the was no truck available at that location but there was a10' truck available in Milford. I agreed to that location and price. The day before I get a text that my truck is available at 9am at a location that was further away from my selected location. The truck was not returned on time and was not available at 9am. The truck turned out to be a 15 foot truck and not 10 foot so I had to pay more for it. When I got to my original requested location there was a 15 truck sitting there not being used. The whole process was frustrating and I had typ play more money. I then was charged an excess mileage fee because you screwed up....Patricia K.
Perhaps the owner could refrain from smoking cigars in the retail office. Hard to breath.Robert M.
I did have to go to another U-haul location to get an appliance dolly that I had requested.Shawn N.
I had reserved a appliance dolly but one was not available. The employee tried to find one for me in the area but could not. Minor complaint in the end but it would have been nice to be told this when my reservation was confirmed. They did have a smaller dolly and it worked out for us in the end.Brian F.
I can't say much about this location I dropped truck off and it was closed so I didn't talk to anyone.James W. M.
Everything went good until I brought back truck and was charged extra and now its gonna take forever to get my money back unfair when u take it out so fast and was told I wouldn't be charged.in end I will be reimbursed but have to waitHope W.
I'm very upset regarding condition of the 10ft truck we had. The low beans were pointed downward made it very challenging driving at night, only. made far worse by the worthless wiper blades. Driving in the snow the other night with those two issues was very nerve wracking to say the least. I had a call into UHaul but was directed to the NY office who was unable to assist me. I would like monetary compensation on my rental. I've already paid my bill upon in return of the truck. I am requesting that a customer service representative to contact me 570 228 9220. Thank you. Theresa AnnNick M.
The ladies here were very helpful and pleasantPatricia B.
Excellent experience!John V.
Great staff!!!Brian G.