Lots of confusion regarding the actual location of the truck. Wasn’t clear on where it was. Also, we originally asked to pick up our rental from a different location and the reservation got switched to this one saying “our equipment was guaranteed at the new location.” Well it wasn’t. The truck was but we also requested a dolly and 2 dozen moving blankets and these were not there. So I called u haul and they sent me back to the original location that I had requested! Why not just have the truck there? Then we got there and we got the dolly but they only had 1 dozen blankets and no one said anything about reimbursing us for paying for 2 dozen. Customer service on the phone was extremely helpful.
Taylor C
Kings Tire and Wheel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The Customer Service was exceptional.
Timmy KKeep up the good work.
Johnny RThey should have been able to adjust my bill.
MYRA EThe whole process was easy and so convenient.
Rizik S