After declining the insurance multiple times online, they charged me for it anyway. Estimated cost was always WAY lower than what it actually ended up being, despite being accurate in my reservation with how many miles wed use it and for how long. We even returned it with more gas in it than when we picked it up.
Glenn S
ACE Hardware 663
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in McFarland, WI 53558
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly..... wonderful experience. see you again
ravi sTires were bald and inside was filthy. Had to stop mid trip for roadside assistance that took over 2 hours. Was told by another uhaul site that the trailer “never should have left the parking lot in that condition”. Said we should get a full refund, but that did not happen.
Traci NU-Haul screwed up and sent my trailer reservation to the wrong location. If it weren’t for the McFarland Ace location who just had one come in I wouldn’t have a trailer. 5 plus review for the McFarland Ace hardware store for making it right. 0 for U-Haul. I also had the email proving I reserved the trailer for McFarland. I will be looking elsewhere if I need a trailer again.
Scott GThe uhual had trash in the trailer. The clerk misinformed us that the Uhual needed to be full of gas when we returned evev though we got it half full. Then they asked me a few times about a furniture dolly. I told him no, we only need a utility dolly...he charged us for the furniture dolly anway. Better training and giving accurate information
Ruth A