The location was supposed to open at 8:00 am so I reserved my reservation for a 8:00 am pick up but the guy didn’t show up until 8:30 am because he over slept. No apologies offered. I made a reservation for a 20’ foot truck, come to find out they only had a 15’ at this location. Again no apologies or effort to make other arrangements. Horrible customer service at this location not to mention it was a dirty disgusting convenience store. That was not convenient at all!! Highly recommend NOT renting from this location.
brad m
KDR Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mechanicsville, VA 23111
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Customer Reviews
- 3.0 Average Customer Rating
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I went to pick up the rental truck, and they did not have the furniture pads that I requested. I also got the receipt and was charged for furniture pads. They also had a hand truck on my order that I did not request so he took it out of the truck. Will not be using that location in the future. Would like a refund for the furniture pads that I never got.
Timothy BCheck engine light on. Truck loud and noicey. Brakes squeaking
AKIBA TOpen on time. Not 45-50 minutes late when renter has limited time to load and unload truck !!
Eugene BCab not clean, had trash it, gas tank almost emptyll, so when i returned the truck, I had about half tank more gas then when I got it but no credit given. Staff did not know how to process a pickup so made a call , asked me about how many miles im going then charged me immediately for my estimated miles. Ill NEVER use this location again
DEBRA L