The charge was not quoted on the web site. The check in person was extremely rude. I put down that the move was from Jacksonville FL to Melbourne but the bone head asshole in Aurora location in Melbourne said it was a local move in Jacksonville. It was confirmed by the guy in the Jacksonville pickup area that it was a move from Jackson to Melbourne. I will use anyone other then U-Haul from now on.
Michelle R
E Z Pay Auto Sale Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Melbourne, FL 32935
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Horrible experience. Ben, the owner of where the uhaul was rented from was not interested in any element related to my rental. The truck was to be returned the evening of the day it was rented. I met the individual who was helping me move at a gas station to replenish the fuel that was used. He was to take the truck back to where it was picked up from. Ben received a call that evening asking if the truck could be returned in the morning, Ben obliged and said yes. The call was from the individual who helped me who was nowhere on the rental agreement. Ben should have never said that this was acceptable. He didn’t even take the time to call me the person who did the renting of the U-Haul. I showed up the next morning at Ben’s location and the U-Haul still had not been returned. I told Ben he needed to call the police. Ben called the individual who was helping me and told him he had to have it back by noon. Ben then told me if it’s not back by noon he will call the police and I thoroughly and fully agreed with him. Noon came and went, and Ben never called the police. Finally, in the evening I received a picture of the U-Haul sitting at the nearby county park and a card with the name of an individual who had the keys who worked at the senior center at the park. Ben ended up having to go get the truck himself as I was not in the area any longer and what should’ve been maybe 20 miles put on the truck ended up being 150 miles and no gas in it. Now U-Haul is trying to charge me $220 for something that the police should’ve been called for. Very disappointed in the entire transaction I will never nor should anyone else rent a U-Haul from this location.
Katherine PMy truck was NOT at the location where I made it . We were not notified, and had to drive around to locate the truck . Unfortunately this made me late to the surgeons appointment and they could not see me . Very upset !
LOUIS DAwesome customer service!!
DION JThe location was in a very rough neighborhood & no one was on site to help. All I could do was drop off my key & leave.
Kevin S