I got charged for an extra day $70 when I shouldn’t have been. I retuned the uhaul same day I picked up and they are saying I retuned it a day later and charged me for it waiting back for the manager to call haven’t gotten a call yet
ALEXIS P
StaxUP Menifee
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Menifee, CA 92584
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Customer Reviews
- 4.5 Average Customer Rating
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After checking in, I was only given the keys. I was not given any paperwork. I don’t know what the gas was supposed to be at as I didn’t have any paperwork to tell me other than looking at the gauge myself, but I’ve always gotten paperwork when I’ve checked in And upon checking out I never received any paperwork no email no nothing
FEDERICO GEverything in U-haul side was no problem. I had no issue when I called Customer service for help about acquiring my vehicle. The person on the other line was polite and very helpful. It’s just the person that was working on the Stax Up rental that was supposed to hand me the key was the only issue, which I believe is out of U-Haul’s control.
Clarissa TThe gas gauge showed 1/4 when I started the truck but when I started to drive away it dropped to empty. I believe that someone siphoned the gas out while it was in the lot. I had to add 10 gallons of gas to get it back above 1/4 tank
Michael AThe staff was friendly and professional.
DWIGHT P