The location was closed when I got there to pick up the vehicle.
Daniel V
Arizona Gold Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85205
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I prefer to talk to in person transaction & not on line. Sometimes, on line only transactions dies not work right & can be very frustrating on both sides.
Edna SI rented a truck with blankets and an appliance dolly for an out of state move over a weekend. I was told in advance that the location would be closed, so I would need to use my phone to check in and get access to the vehicle. I was not told that this process would require multiple forms of ID, some options of which were a passport or lease agreement that, of course, I did not have on hand. I chose another option to have U-Haul contact friends/family members to verify. This system returned error message after error message, not allowing me to use my father (who shares the same first and last name but not middle initial), and also requiring a very specific format for phone numbers without being clear what that format was. After about 45 minutes and an extreme amount of frustration, I finally got access to the truck. The truck did not contain the blankets or appliance dolly that I ordered when reserving the truck. To solve this problem, I contacted customer service, who directed me to another nearby location for both items. When I arrived there, that location still did not have the dolly available, and the employee mentioned something about charging me for the blankets - which I had already paid for. I once again contacted the customer service department, and was directed to a THIRD location for a dolly. In combination with the faulty and frustrating phone check-in system, this error cost me over two hours of time, gas, and stress that I didn’t need. Not to mention the fact that my moving helpers were standing around for that time waiting on me to arrive. Moving is already stressful when things work out properly, which is why I reserved the truck and additional items ahead of time. I explained this to the customer service agent, and asked for a credit with those things in mind, and was given a measly $50 return. I was told that a supervisor would contact me about increased compensation, which still has yet to happen. In 2022 it should not be too much to ask for to A) have a functioning and user-friendly automated system; B) actually receive the items you request and pay for in advance; and C) receive significant and meaningful measures in return if the prior things are not possible. After this experience, I will never again use U-Haul, and I will be sure to dissuade my friends and family from the idea as well.
John BNothing
Harold RI had a great experience
Barbara G