Best thing about this location? Couldn't have been more convenient, as it was right next door to the community in which we were about to call our new home.
david t
D&T Golf Carts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85215
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Customer Reviews
- 4.0 Average Customer Rating
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This is the second time I’ve used U-Haul in a year, and this one was not a corporate facility, so I understand may not be the same. The owners of D &T golf carts should not be representing U-haul. I called and got to the “D&T Golf side,” and got the explanation this person does not work over there because they are separate (by separate an open hallway away,” odd that the U-haul name is D&T golf. Same person took my name and number to ask the U-haul sides rep to call me back, as I was trying to pick up early. I ended up calling another location back in error, which was more than happy to update the pickup time “Falcon field.” When entering the building there was no one there, I waited a few minutes walked outside looked around and went back in and peeked around the hallway to see a representative from the golf carts side sitting playing on their cell. I politely interrupted the individual and was told “if she is not there she is out on the lot cleaning a truck.” Not to mention the service contract laying on the counter in public view with someone’s personal details on it. The rep for the “u-haul side” was nice, no issues with her at all.I did finally get a call back probably close to an hour and a half later after my original call to update the time. Customer service is the difference where I spend my money, I will go to an official U-Haul next time, even though this is 2 miles away from my home. Maybe have a discussion that if “D & T” is in the name, your representatives are the face for both sides of the business you run.
PATRICK BVender had doors locked and had asign on the door "Back at 2:00. I phoned him and no answer. I looked in the window at 2:05 and he sitting behind the desk.
Warren BWhen I arrived to pick up truck, there was a light bulb burnt out on the trailer. I had to return to site 4 hours later to get the trailer. Situation really put me behind schedule. It would have been nice to be compensated, in some way, shape or form.
AMIE WGreat customer service. Very efficient and kind staff member. Easy rental.
Austin P