This is the worst experience I ever had. I ordered a Uhaul from 2269 NE 163rd Street in NMB. I went there and they said they did not have it and sent me to 901 NE 167. They were closed. I called the corporate office and they sent me to the place on NE 15th which is not really a Uhaul place. They just had trucks. The truck was filthy with garbage, and tobacco in the front and empty pizza boxes in the back which I had to clear out. When I returned it at 10 am they said they would take care of things and I noticed they charged me for 2 gallons of gas when I only drove 3 miles. They also clocked me out at 3:15 pm which they charged me an extra day for. Yes you reversed some of these charges but I am still very unsatisfied with your service.
Jack L
Heat Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33162
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- 3.0 Average Customer Rating
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The truck had a few issues. The back door cable was broken, flipping around and had sharp filaments which caused me and a friend to cut ourselves. The lach was not working properly either. It was very difficult to get it to close off. The truck was pretty dirty too. They need to keep up with the proper maintenance of the trucks.
Shelem LOne of the worst U-Haul experiences I have ever received, first the truck I reserved still had stuff in it so they had to give me another one. They did not even refund my first hold and just created a second one. The second reservation had insurance which I did not want to add and I was not aware of it until it was time to pay as the employee did everything. We are never returning to that location.
LENET Jthe uhaul rep could be available at the location, delayed my day but it worked out in the end. But it was inconvenient
Jess VThe truck was full of items most of them were garbage it was dirty and had a very bad smell in the other hand was easy to do the reservation the employees were super nice and it was easy to get an dropped off
Maria H