Steering wheel auto locks every single time no matter what ! And super difficult you unlock it! Very very very frustrating not sure if the last user messed something up and the vehicle was not properly inspected before loaning out but that was very annoying. Turn truck off for any reason. It'll lock the steering wheel. Back of the truck was not clean, didn't care to much but I thought the trucks are checked and clean before next pick up not a big issues but just wondering. Location was great. Pick up via app was pretty easy and cool. Just the truck was giving issues is the only thing I didn't like. 3 stars.Corey S.
Self Storage One Middle River
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Middle River, MD 21220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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There were a couple of problems with my U-Haul experience the first problem when we got in the U-Haul it was a very strong sent if cigarettes that caused my husbands health problems to flare up, the second was that we made an order for the moving blankets and everything was fine but when we got the truck they were missing and when we called customer service they argued with us saying that they gave us an update, but there was not any communication about not having moving blankets so that was another inconvenience for us. The truck when we went to start it the first time it didn't start for 20 minutes and we were doing the same repeated actions for us to start the machine. And even after we got it started the truck took a while to turn on.Lastly when it came to asking a question at the office the hours were in inaccurate and even when we came back to drop off the truck to the office was still closed with no one inMatthew L.
When I got to the location the windows were down on the uhaul, my pickup was scheduled for 6am but I was never sent a code to pick up three keys on my contactless pickup, I had to wait until am employee living on the premises was out walking her dogs at 8am walked over and told me the code. I'm dealing with a house fire and struggled packing and salvaging what I could for myself, 4 children and husband out of an entire duplex and because I ran a little longer on time then what I anticipated, and was completely worn out and exhausted from moving an entire house the day prior and didn't heat the call when they called, I got sent a message telling me they were going to put out an alert on the truck as though I was trying to steal it. It was only at a half of a task of gas when I picked it up, however I was charged for a full tank refill at drop off. I just feel this place is very unorganized, not only was i 2 hours behind due to employee error, I was treated like a car thief instead of a person going through a very tough time.Heather G.
Candice is an excellent representation of the U-haul Team. She is smart and gives out all the important information you will need to move with U-haul. I called her office to inquire/gather information; but she was so personable and made me feel ease..I decided to buy with her. Excellent customer service is a must and she has it.!JEANETTE S.
Easier check in.Nguyen P.