I rented a car hauler on Saturday, it was not connected to my vehicle properly by the staff and ended up disconnecting from vehicle and damaging my truck. The following day I rented a van for moving. It was clean, and mechanically great. Upon check in their Ipad was dead so I had to wait while it charged, we had some issues with ID upload. Eventually was in my way. Returned at the scheduled time, took the keys to the counter, attendant apologized and says “we can’t do returns now, our system doesn’t allow it”. It was 8pm, my scheduled drop off time…at no point was I informed that they would not be able to accept my return. I went back to the van, conducted a self-return, in the pouring rain. I would’ve just done this in the first place, had I known. So not to say that I wouldn’t recommend, but it would be with disclaimers.
Scott M
Maroon Hill Convenience
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Middle Sackville, NS B4E3A8
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- 3.0 Average Customer Rating
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When I returned my uhaul the young employee said he would go out and check it. I left. The next day I got a notification that my uhaul was overdue and needed to be returned. I called the location and asked them to please check it in and let uhaul know it had been returned on time. He said that's not his job. I called uhaul and the rep said the location was closed so call back Monday. I said I was just on the phone with the said location. She basically said yes they are closed. I insisted she call them herself and she finally agreed. After a hold she informed that it was being looked after. I said can you promise me I won't be charged extra she said no you won't no worries. Guess what? I've been overcharged. Does uhaul care? I doubt it. Prove me wrong! Cause there's lots of other places to rent a cargo van. 🙂
STEVEN RI believe the peille trying to do the dispatch for our rental, really tried to assist us. Unfortunately it not a great experience. After being called the day before and told there was no trucks at out choice of pickup location. We then had to go to a different location, at this point we understand things do happen. We are traveling 4.5 hours to get this truck , so we needed to know it was where we are being sent. When we arrived , we were greated very politely, once we found them, unfortunately the text sent with information had an address , not thr name of the convenience store it was located in , it was also part of a strip mall, so no sign saying (unit 1 ) , also the phone number listed was only (902)...... thats it. Once we started the process , the staff seemed to be slightly confused on the process. Then we were informed they only had 9 moving blankets, not the 12 we had requested. It took 30 minutes and a few calls to Uhaul and me speaking with the representative on the phone to get a solution. Please not telling a customer "You can go to a different location to get the blankets needed" , is not an option to give people . It took another 10 minutes to dispatch as they were not able to dispatch us . I do believe the representatives there tried all they could to assist us, as I said earlier.
Thomas LAll good
RAYMOND BThe rear of the truck was left backed into a snow bank, this resulted in some extensive cleaning to remove as it was ice and covered the license plate and left rear tail lights. There also should be a snow scraper left in the vehicle to remove ice from the windshield as there was ice covering the wipers.
Troy D