The advertised rate was 19.95$ per hour + fuel. I had booked the van for 3 hours, which I returned in time. I took the van a full fuel and returned it with full fuel (I have the pic of the fuel indicator on full which returning). When asked about the final charges the store staff (lady) informed it'll be sent after sometime as it is calculated at backend by system. However, to my utter shock I was charged 118$ i.e. double the rate which was advertised, and charged of some insurance and fuel mileage. When asked the store staff they were unable to provide any explanation, and informed me that since the charges were prepaid (credit card amount was blocked) they couldn't do anything and gave me a U-Haul number to contact. I feel being robbed and cheated. Customer needs to be explained how much he would be charged, and not statements like "you'll be charged whatever it takes according to time and distance" ! I would never recommend anyone this store and those who want to book it should confirm the tentative charges in writing before taking the keys.
Aditya M
Maroon Hill Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middle Sackville, NS B4E3A8
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Customer Reviews
- 3.5 Average Customer Rating
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There was sum confusion as to how to navigate the online check-out application. The Uhaul representative at the pick-up location was unfamiliar or confused.
Kyle LOnly issue I had was not with the dealer but U-Haul system was down and waited for about 45 minutes to an hour for the system to come back on-line and ended up leaving as they could not give me the trailer I booked until the system came back on-line. Returned at the end of the day to pick up the trailer.
Mark TStaff could have been better trained completing the reservation and then release of the trailer the following morning when i needed it.. UHAUL systems were not working well would be an understatement. Location is great, equipment was clean.
Michael DTrain your staff better.
zheng l