It’s stated that the truck pickup is at 1622 Sackville Drive, but the truck was located next door at 1624, and behind the building so it took me a while to find it. They also do not have the ability to accommodate self check in, so despite going through the entire process on the app which takes time- I still had to go into the location, which again was next door and around the front. This was inconvenient because I could’ve saved myself from that entire trip by just going into the store to begin with. Once I had the keys, the truck only had 1/8 of a tank of gas in it, meaning I needed to fuel up before using it. That’s very inconvenient. This entire process was much more complicated than past experiences with U Haul.
Dominic L
Maroon Hill Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middle Sackville, NS B4E3A8
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How U-Haul Reviews WorkThe directions and how you pick up the vehicle is very confusing and frustrating …
Jeanette TThey said we didn’t put gas in the truck when we did and charged us for it again. Also we only drove it 8 miles so hardly any gas was used because we traded for a bigger truck. Also I had to call 2x to get my receipt. I’m very unhappy with U-Haul right now after all the service and money I spent and still spending over the last 2 weeks. If I didn’t have stuff in the container I would be sending them back too and going to another company. From a PO’D customer
DAVID AI rented a car hauler on Saturday, it was not connected to my vehicle properly by the staff and ended up disconnecting from vehicle and damaging my truck. The following day I rented a van for moving. It was clean, and mechanically great. Upon check in their Ipad was dead so I had to wait while it charged, we had some issues with ID upload. Eventually was in my way. Returned at the scheduled time, took the keys to the counter, attendant apologized and says “we can’t do returns now, our system doesn’t allow it”. It was 8pm, my scheduled drop off time…at no point was I informed that they would not be able to accept my return. I went back to the van, conducted a self-return, in the pouring rain. I would’ve just done this in the first place, had I known. So not to say that I wouldn’t recommend, but it would be with disclaimers.
Scott MWhen I returned my uhaul the young employee said he would go out and check it. I left. The next day I got a notification that my uhaul was overdue and needed to be returned. I called the location and asked them to please check it in and let uhaul know it had been returned on time. He said that's not his job. I called uhaul and the rep said the location was closed so call back Monday. I said I was just on the phone with the said location. She basically said yes they are closed. I insisted she call them herself and she finally agreed. After a hold she informed that it was being looked after. I said can you promise me I won't be charged extra she said no you won't no worries. Guess what? I've been overcharged. Does uhaul care? I doubt it. Prove me wrong! Cause there's lots of other places to rent a cargo van. 🙂
STEVEN R