The trucks aren’t in the business parking lot. They’re the next one over. Location is very busy and crowded and not in a great area. The mobile check out was also a hassle.
Jesse W
Smokys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Milwaukee, WI 53208
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Customer Reviews
- 3.0 Average Customer Rating
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Location was very unwelcoming and instead of being asked how I could be assisted, what I got was “What do you need boy”, let’s just say I’m a 61 year old man being addressed that way by one of the employees. Never have I ever been addressed that way. Smoky’s is a vape, tobacco and tobacco paraphernalia shop in a part of Milwaukee that can be uninviting if you’re not the right person. I was respectful, took care of my business and got the hell out of that area. As a retired Army veteran it took everything for me to hold back what I want to say. But total disrespect. I don’t care what color you are or where you come from, but if you don’t like me because of the color of my skin, so be it, but if this is what U-Haul wants for their customer service, shame on you. My overall experience sucked to say the least and when my son graduated from UWM in two years, I will not be using U-Haul. One last thing, the owner of the store took care of me after I requested a receipt once I got the truck checked in, I wasn’t leaving it at that location without one.
debra wNeed a dolly !
jalen dThe gas level was not accurate.
LAKESHA JThey tried to pin a broken furniture dolly on me when I didn’t use one. They also gave me a cleaning fee when the truck was dirty when I received it.
TEMPRIECE G