I rented a 4x8 trailer I hauled it from Minaqua WI to Iron River MI. My experiences with Uhaul have been clear and I have never questioned the amount I was paying and if I had questions the person working always was able to help me. This time that women who took my reservations over the phone failed to let me know that if I would have brought the trailer back to Minaquoa or would have been $14.95 to rent but because we dropped the trailer off in iron River MI I got charged $148.00. Now if I would have been told that there was that much of a difference to do a one way trip I would have happily returned the trailer to Minaquoa. When my husband picked the trailer up and was told the cost of renting the trailer was $148 he asked specifically if the extra cost was he was paying was a deposit for the trailer because it was so expensive. The lady told him that his card would be credited back any amount that wasn't used for the rental in 2 to 5 business days. She never explained anything more. Apon returning the trailer to iron river I asked the man exactly what amount I was paying and that was when I was informed the cost of this trailer was in fact $148 because it was one way drop off. I'm so upset because I have been a uhaul customer for years and never had any issues the man in iron River said and I quote " the training people get is not the best and that the uhaul vendors get a part of what they charge you. Someone needs to let the employees know that they really need to let people know the cost. I use uhaul because it is affordable. This time I was wrong. I feel like I deserve a refund from the Minaqua dealer because they are the ones who failed to do their part to inform. I will pay for the trailer but I feel like I was charged way too much and not to mention I would have had no problem returning the trailer but I wasn't even talked to about my options. Thank you.
Andrew W
Pukall Lumber & Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minocqua, WI 54548
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trailer worked as it should.
David MEasy to drop off even when they were closed.
JEFFREY KVery slight issue with attaching the trailer to the hitch. It was remedied quickly.
Chris CLocation was great. App was awful, but that's no mark on the location, that's corporate.
MICHAEL S