The U-Haul was clean and the pickup location was fine. However, I had the worst experience of my life communicating with U-Haul and trying to complete my reservation. My reservation number was changed in the the system by someone and after driving over an hour and a half when I reached the pickup location I couldn’t retrieve the trunk. I called customer service about 5 times, I was put online hold for long periods of time I was disconnected 3 times and this went on for about 2 hrs while I stood in a parking lot looking at a self rental box. I finally decided to try and call back once more a spoke with a supervisor named Neisha the helped me! She corrected the information in the system and stated in on the phone with me until I was able to receive the code and open the lock box. Neisha help the nightmare end! I will never recommend this self check option to anyone. This experience was exhausting and costly! I’ve never in my life experienced something so awful so far away from home without other options!
Leslie J
Leons
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Minooka, IL 60447
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Customer Reviews
- 4.0 Average Customer Rating
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Equipment was new, but drop box was incredibly hard to find as it's not visible from lock boxes for keys. Putting a sign that drop box is on the front of the building would be helpful for after hours drop off
Kyle FDrop off…no directions regarding drop off key in the app
LISA Mthe mobile app worked poorly... i spent 2:45 of my time to make an online pickup truck... i think it's just stupid..
Dzmitry HRemote location so no one available for assistance if needed.
Chad S