I was reluctant to rent a van from here because of the bad reviews, but my experience wasn't awful. I reserved a cargo van online. Once I arrived, using the app, I had to take a selfie and photo of my driver's license. This process took a little while to transfer to the Uhaul computer so the representative could confirm the completion of the process. The representative didn't come out and inspect the vehicle before I took it to confirm the condition. I took a video of the vehicle inside and out and of the mileage beginning and end. I also had declined the $11 damage coverage fee, but when I was emailed my final receipt, I was charged $11. I had to call customer service and I was credited back the $11. I gave the experience a 3 star. I didn't like the fact that they tried to charge me for something that I had clearly declined. It makes me wonder how many other people get charged because they don't look at their final bill.Nada B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Missouri City, TX 77459
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Review with customers new changes in procedures, some people rent these trucks a minimum of every 3 years or so. The truck missing the dolly had to acquire one separately last minute. Sketchy practices, locked storage unit to charge another fee.Helen G.
Front desk person was very rude and unprofessional.ASHLEY T.
Do maintenance on your equipment and work on communication between online and onsite. I'll never use uhaul again!Ron P.
Front desk person wasn't very friendlyFrances A.