They didn’t have the furniture mats I requested and were shorted by 13 mats. The truck was not clean and I had to sweep it out prior to using it
Eric C
Jays Mart Collingwood
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Collingwood, ON L9Y4H8
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkTruck in great condition. Even came with a dollie and padded blankets, which I wasn't expecting. Friendly service.
robert dIf the fuel tank was left full it would make it much easier to determine how much fuel is in the tank and how much you need to fill it. When I took the vehicle I was told it had half a tank. I only drove it 16 miles and fueled up with 3 gallons thinking that should cover it. But when I returned the vehicle the tank was just below half and I had to pay another $20 for fuel. That just left a sour taste in my mouth. Otherwise I was happy with the rental.
David KWhen I went to get the truck, it was sitting in a massive puddle over 6" deep. I asked the staff to move the truck out of the puddle and was informed that no one there had a driving licence and was not able to move the truck.They finally offered to loan me a pair of flip flops so I could move the truck, which I used as I needed the truck. No one did a circle check of the truck with me which really surprised me. I was really disappointed when I got the truck home and found a hand cart and bag of blankets attached to the inside wall of the truck. I did not need them, did not want them and they were in the way. That should have been mentioned in the listing for the truck and been something that I could choose to have or not. That alone would give me pause before renting from U-Haul again. Moving is stressful enough without having space taken up with stuff I do not want that makes the move more difficult. This has not been an experience that I would want to repeat.
Robert dThe overhead door to the trunk was broken and wouldn’t stay up. When my boyfriend was walking under it with furniture in his arms the door came crashing down on his head. Luckily he is young and healthy so he is fine but if that hit him in the back or if it were someone else under there it could have been really bad. When i mentioned this to the worker when i dropped off the truck all she said was “oh well a lot of people complain about that”. The truck was filthy as well. The steering was very loose and completely out of alignment. there was also no backup camera. When i voiced these concerns nothing was done and i was not compensated. I will not be using this location again.
Mia T