Disorganized. Not familiar with equipment offerings.
Clint S
JMVInsurance com
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mohave Valley, AZ 86440
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This location is a thrift store/insurance office/cell phone distributor and does U-Haul. I had an OK experience as I checked in online ahead of time, but the lady who rented a truck before me had a rough time as the guy who actually does the U-Haul was not in the building so all the signup info had to be done with him on the phone, including publicly announcing her CC number, CVC code and expiration date. Were I a less honest person I could be on a cruise right now at her expense! It took 3 people a while to finally open the key box so she could get her truck. My 6x12 trailer was fine, probably built by Fred Flintstone as it was positively ancient. Rusty wheels, dented fenders, dim lights but decent tires and the brakes & lights worked. Carlos, who runs the operation in the absence of the boss got me hooked up but then just wandered off, so I checked the setup myself. Overall I much prefer Mohave Storage on Cartwright but their U-Haul inventory seems diminished of late.
Bruce BI made my U-Haul reservation with corporate corporate told me including the insurance. It would be $411 with 324 miles when I got to the location they said they couldn’t find the proper reservation even though I showed them the one on my phone they created a new reservation And I was charged an extra hundred dollars and I did not utilize the two days or the 324 miles I was very disappointed with my experience the price I was quoted and what I was charged or totally different. I ordered a utility dolly. They acted like they were compensating me by letting me use the dolly for free then I get to my house 30 miles away mind you at a dollar a mile to find out that the guy never put the dolly in the truck but he said he did he said he saw me pull out of the parking lot and when I turned right, he saw the Dolly fall off then why wouldn’t you go out and pick up the dolly if it fell off in front of your property And when I got to my house, the door was closed so how did the dolly fall off with the door being locked did it fall through the door now I’m 59 years old. I’m not that stupid then he turns around and tells me I talk to my manager and she said don’t worry about it no problem But when I originally wanted to see if there was a dolly in the truck, he stopped me from doing that and said oh no I put the dolly on you’re good so I feel like they were trying to work me and I let them know. I wasn’t going to be worked for the price of a dolly I never saw and was not with the vehicle. I will not do business with that location again and U-Haul should find a better quality of people to do business with, however the lady the manager, she had nothing to do with any of this and she did everything she could to accommodate me. Thank you for your time.
Stephanie SDid it after hours so no interaction with personnel. Returned trailer thru website
VASANT N