Front end alignment on the 20 foot truck was extremely off. It was very difficult to drive straight. Seems dangerous.
BRIAN B
Get It & Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mohegan Lake, NY 10547
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Customer Reviews
- 4.5 Average Customer Rating
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I called the Cortlandt Manor location days ahead to make a reservation due to availability, the lady who helped me made a reservation to pick up at the Mohegan Lake location. I received a call the day before the pick up and I told the representative I would pick it up anytime after 1am (I wasn't sure if I was able to park it in my driveway). Since I was told I wasn't able to have it at my place overnight, I went to pick it up at 9am. When I got there the app wasn't allowing me to check in so I had to go inside. There was one 1 person working and the line was 6 people long. I called the # that had called me the day before and I was told my reservation was canceled. Luckily he was able to set up a new one over the phone but instead of being a 5 to 10 min pick up it took me almost an hour.
Yohanna FI didn't realize at the end when I turned in my key that I was supposed to do a scan of the barcode for the time. I returned the truck an hour early at 5:30 pm, when it was due at 6:30 pm. Is there a way to know if I was charged any extra because I didn't scan the keys in when I returned?
LAURIE AThis guy at this lol is the worst uhaul staff member I have ever met. Hu threatened to report the trailer as stolen because he was trying to charge my credit card for an extra day and the change was declined. To make matters worse he was blowing up my phone all morning while I was in work meetings.
NYOKI MQuick and easy process. Great communication.
DANIEL D