12 hours before I arrived to pick up my truck in VA, I received a call that I I’d need to drive 20 miles further to pick up the truck I scheduled. When I picked it up, the return destination changed twice while I was in the U-haul office on my mobile app. Both drop-off locations were more than 35 miles from my destination. The Lynchburg representative told me I could drop off the truck at the U-Haul store 3 miles from my destination. So I used the mobile app to check in the truck there. The first thing the mobile app checked was my location. Then, it stepped me through a normal checkin process of 25’ truck and told me to drop keys in dropoff box. I went inside to let them know I had changed my dropoff location from the one 35 or more miles away. They were hesitant to say it’s ok, but ultimately the representative said he would work out the details and thanked me for using U-Haul (2-26’ and 1-15’ trucks in 10 days and returning them safely). I really did appreciate him going the extra mile for me and listening to my circumstances. He made the right decision thank you.
RICHARD T
Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
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Customer Reviews
- 4.5 Average Customer Rating
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This location has great hours and several trucks on hand. The folks inside were pleasant and happy to help get a truck checked out for me. The after hours return box made it easy to get it returned. The UHaul check out process was a bit lengthy of a process. I got to the point where I had to list two references for a phone call. Neither call came after 5 minutes so I went inside and finished the check in that way. Definitely something that needs to be improved upon. The return process was also pretty easy. It did require taking several pictures which required me to go back and forth a few times without realizing it was the next step. But it made sense for a quicker turn around for rental. The truck itself was fine. It did the job for me. It was sluggish to get going. I did notice the steer tires were almost bald, probably right at legal limit.
Cole RAn older truck; a few little glitches ( drivers side lock didn’t work, ripped drivers seat, various dings) but no problems with it doing the job.
WINIFRED RThe truck didn't have the pads or furniture dolly in the truck. The location wasn't open at time of checking out the truck, had to return back to the store to pickup those items which was an inconvenience and wasted about an hour of my time. The inside windshield was hard to see through due to not being cleaned. The back of the truck had to be swept out since there were screws, nails and dirt. Due to prior roof damage in the Mom's attic area, there is sharp metal protruding and is a hazard to cutting oneself or damaging property.
Christopher GHad to sweep out the back of the truck before I could load it.
Christopher G