Understand the pricing rate increases and explain to the customer.
EUGENE B
Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Our move-in yesterday was smooth thanks to the amazing service we received at U-Haul! Ruth was an absolute gem — friendly, efficient, and made sure everything was in order for our pickup. She went above and beyond to make the experience stress-free, and her warm personality made a big difference on a busy moving day. We also had to swing back to pick up an extra dolly, and another gentleman there (wish I got his name!) was just as helpful and kind. Both of them made us feel cared for, not just like another customer. Thank you to Ruth and the team for your outstanding support — y’all really helped make our move easier! Highly recommend this location! 👏🏾💪🏾📦
ENASHA B12 hours before I arrived to pick up my truck in VA, I received a call that I I’d need to drive 20 miles further to pick up the truck I scheduled. When I picked it up, the return destination changed twice while I was in the U-haul office on my mobile app. Both drop-off locations were more than 35 miles from my destination. The Lynchburg representative told me I could drop off the truck at the U-Haul store 3 miles from my destination. So I used the mobile app to check in the truck there. The first thing the mobile app checked was my location. Then, it stepped me through a normal checkin process of 25’ truck and told me to drop keys in dropoff box. I went inside to let them know I had changed my dropoff location from the one 35 or more miles away. They were hesitant to say it’s ok, but ultimately the representative said he would work out the details and thanked me for using U-Haul (2-26’ and 1-15’ trucks in 10 days and returning them safely). I really did appreciate him going the extra mile for me and listening to my circumstances. He made the right decision thank you.
RICHARD TThis location has great hours and several trucks on hand. The folks inside were pleasant and happy to help get a truck checked out for me. The after hours return box made it easy to get it returned. The UHaul check out process was a bit lengthy of a process. I got to the point where I had to list two references for a phone call. Neither call came after 5 minutes so I went inside and finished the check in that way. Definitely something that needs to be improved upon. The return process was also pretty easy. It did require taking several pictures which required me to go back and forth a few times without realizing it was the next step. But it made sense for a quicker turn around for rental. The truck itself was fine. It did the job for me. It was sluggish to get going. I did notice the steer tires were almost bald, probably right at legal limit.
Cole RAn older truck; a few little glitches ( drivers side lock didn’t work, ripped drivers seat, various dings) but no problems with it doing the job.
WINIFRED R