Told me to drop the trailer off in the back but didn’t tell me I needed to checkout the equipment online. Had to call the next day because no one ever acknowledged we returned the trailer.
Candace Cauthen
Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I specifically asked this location what time they closed so that i did not have to do the return after hours with the online return. When we got there, they apparently closed early for some reason. We then spent an entire hour trying to return the van because the website would not recognize my information. Terrible experience.
Rachelle TroutenThe exhaust leaked into the cab. You had to lower the window to stand the smell and keep from passing out. The lock on the chain on the cargo door has no key. I drove 138 miles instead of 180, stated at time of rental.
Jack L McIverI tried to cancel my reservation but couldn't do so online. I called the rental place at least an hour prior but the location was closed. I went there at 10 am to cancel, they said uhaul would not allow it. I would be charged $50.00 if I canceled. I chose to pay the $27.00 rental fee and left the trailer there, never used it. Very poor customer service f r om uhaul.Next time, I'll use budget. I have rented many times from this location in the past few years, never a problem until now. If you value me as a customer, you will reverse the rental charge on a trailer I never used. Cliff Poerio
Clifford PoerioVery helpful and easy parking lot to drop off.
Lisa Bishop