I needed a small truck 19.95 . For 3 or 4 hrs. I was told there was none available. There was approximately eight trucks in the parking lot. It was stated to me they were all reserved. Okay, that's fine.I was rented a $39.95 truck. Upon my return all 7 of the trucks that were there when I was told none were available.We're still there.I was very upset. It seems to me that I was not told the truth and I had to pay more money than I should have.So I was not very happy. They also did not have any hand trucks available on only appliance hand trucks. So in turn, I still had to pay more money, I have rented from uhaul for years and never had that happen before.
Tina S
Discount Furniture & Mattress
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Fix hours online, improve customer service at pick up
Kaitlyn MStaff very helpful and friendly
Christopher IYour team recommended getting some extra cardboard boxes for the move. "You can never have too much cardboard," was the actual comment, I believe. It was an excellent suggestion, as things turned out. There was, in the storage area we were having to empty, a large number of antique, wooden pieces of furniture. Without the extra cardboard, we would never have been able to move those antiques without damage (given the number of people we had available for the move). With the extra cardboard, we were able to lay the pieces of furniture on the truck's ramp and slide them up and down without damage to the pieces (think Egyptians building the pyramids). We were very pleased with the suggestion your team made.
KURTIS HGood customer services clean vehicle
NATHANIEL B