It started off as a great customer service experience. A photo was taken of the odometer and gas upon leaving the establishment. Called the company immediately and told them the amount of fuel that was stated in the office was not correct. Upon returning the paperwork had a starting mileage of 19034 but it was actually 19084. Showed the owner the time stamped photo proof in comparison of when we received the paperwork from the office. Literal minutes apart and still was not believed that their was an error on their end. Explained there was no way the truck was driven 50 miles in less than a minute. Instead of resolving at the company I had to contact Uhaul for the resolution. If isn't resolved then I'll be submitting all documents to my financial institution. It's unfortunate a clear error on their end could not be resolved but I will be patient and wait on the reply from Uhaul. I will use Uhaul in the future but probably rent from another authorized dealer.
Felicia M
Old Hickory Buildings of Monroe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monroe, NC 28110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Sydney and Holly are the Best!!! Very informative, they know the equipment and have a great understanding for what size truck you need. They are not high pressure and do not try to upsell you like other truck rental places. This is my third rental in 4 weeks and I would highly recommend Old Hickory Buildings of Monroe for all of your truck, trailer and moving supply needs.
KEVIN DEverything was handled in an excellent manner...customer service was excellent.
Sue DThere was no one available to ask questions to ensure I did a drop off correctly. No place identified as an area to leave the truck.
Karlyn MAll good
JOHN C