Person was not at office for the pickup. I had to ask the neighboring business for a phone number. Truck was not at the pickup location. I had to walk 10 minutes to get it. Truck was filthy. And to top it off I was charged for gas when I had out gas in the truck. Terrible service.
Colin R
Dirasa Gallery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montclair, NJ 07042
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Customer Reviews
- 3.5 Average Customer Rating
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Had to walk half a mile to get to the truck after I received the keys.
Nicholas LThe guy was friendly and the location was perfect.
Tammie HThe employees who helped us were very friendly. As other reviews mention, the location can be a little tricky to find but we managed and the truck we rented was just across the street from the garage where we picked up the keys which clued us in that we were in the right spot. For anyone looking to rent, I would recommend. Key pickup/employees are inside the long driveway/garage in between the autobody shop parking lot and DR gallery. Thanks for making it an easy pickup!
Conor TMy contact was VERY helpful and gracious with me. I used the truck to move apartments and they communicated well to help me get the key, use the truck, and return the truck correctly. The truck was not parked at 4 Lackawanna Plaza, so I drove a few minutes away to its location. That wasn't a problem for me, but it was stressful at first when I realized I couldn't find it at 4 Lackawanna Plaza. I could imagine another customer being dropped off at 4 Lackawanna Plaza and not having a way to get to the actual location of the truck.
David F