They were quick friendly and very efficient. I really appreciated them being so “Johnny on the spot “ after my 1000 mile drive last night. Regards D
David F
Lake Conroe Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Montgomery, TX 77356
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkThe staff was genuinely helpful however the equipment, a 15 ft. box truck was older than I expected. The check engine light was on and the oil level was low by a quart. I discovered the oil level when I went to fill up the vehicle before leaving on my trip. I was also not happy about the gas policy at U-haul. I have rented equipment from other vendors and the common policy I have witnessed is pick up a full tank and drop off a full tank or get charged for what you failed to replace. The method I was presented with was difficult as the level on pick up was less than a half a tank and when I dropped the truck off there was almost three quarters of a tank. That is about a quarter of a tank more than I was provided, and at almost $4.00 a gallon that can add up.
KARL CI had a small problem with billing but it was taken care of immediately by a very friendly person
KAREN BThe wait time from entering the store to getting the keys was much longer than expected.
Tanner CUhaul literally Authorized my final payment after I returned truck on my credit card amount twice and are refusing to remove second authorization.
Dana A