I want to complain about gas. Yesterday 08/07/25, I picked up the U-Haul truck, in person. Before I drove the truck, I told the lady that the gas wasn't at the full position. She told me, "Okay, she already knows." Before I returned the truck, I had already topped up the gas to the same level as before I drove it. But today 08/08/25, I got the receipt by email and I saw that I was charged for gas. I have attached a photo of the gas position before I drove the truck. Inline image I hope you can refund the gasoline charges that were added to my receipt. Thank you very much for your help. Regards, Johan Rasjad
JOHAN R
Old Town Market & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moorpark, CA 93021
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Customer Reviews
- 3.5 Average Customer Rating
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VICTOR AWas not told this wasn’t a U-Haul location. Their computer was down. The U-Haul experience as a whole was bad from start to finish.
Genevieve BCustomer service was wonderful! Thank you!
Brandon LThe willingness to be helpful with customers & going the extra mile is very appreciated. We're all imperfect in general & making it work in life with the helping hand necessary via healthy workmanship... Awesome! THNX! 👍
CHRISTOPHER L