Truck needs to be cleaned inside and out. Although the inside was ok, the outside was very dirty. The rental should come with a full tank of gas. Took the truck out at about 1/4 tank full and returned at a 3/4 tank full (a 1/2 tank gain for the company).
SAMUEL T
Old Town Market & Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moorpark, CA 93021
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Customer Reviews
- 4.0 Average Customer Rating
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I want to complain about gas. Yesterday 08/07/25, I picked up the U-Haul truck, in person. Before I drove the truck, I told the lady that the gas wasn't at the full position. She told me, "Okay, she already knows." Before I returned the truck, I had already topped up the gas to the same level as before I drove it. But today 08/08/25, I got the receipt by email and I saw that I was charged for gas. I have attached a photo of the gas position before I drove the truck. Inline image I hope you can refund the gasoline charges that were added to my receipt. Thank you very much for your help. Regards, Johan Rasjad
JOHAN RAll good
VICTOR AWas not told this wasn’t a U-Haul location. Their computer was down. The U-Haul experience as a whole was bad from start to finish.
Genevieve BCustomer service was wonderful! Thank you!
Brandon L