My experience with U-Haul was if not the most stressful situation I’ve had to deal with. We rented and reserved from Riverside location because that was where we were moving from. Got a text message the day before saying I now have to go pick up my U-Haul 11 miles further away, which was already very disappointing! I called in the morning to verify that my reservation was available and they said yes at my arrival to pick up my truck, the truck was not available. It was not there. I had a call the dispatch phone number. The scheduling was trying to find me a truck and now they were trying to send me to Menifee which again originally was Riverside then had to go further to 11 miles and now sending me extra miles anyhow ended up getting a truck from the location an hour later I called the scheduling and they had told me I was going to receive a $50 refund on my credit for the inconvenience which I have not received! Upon return of the truck where I said I was going to return it at in Pomona. I was charged for going over 10 miles an extra $10, which I do not feel I should have to pay for that when it was U-Haul‘s blame for sending me an extra 11 miles from where I requested and reserve my truck from. Again this has been the most stressful most disappointing experience and I will definitely not use U-Haul again
VERONICA J
Sunnymead Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Moreno Valley, CA 92553
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Don’t let them make reservations if truck not available
BERNARD BMy only issue is that to get a cheaper rate I had to drive my truck an extra 5 miles, past what was alloted, to a drop off location. That was pretty messed up and very spam/scam like of U-haul.
Michayla BThe bed had not been swept out. I did myself, with the use of the broom & dust/dirt catcher owned by the site.
LAMAR FVery happy with the experience of getting the U-Haul,
Andrew G