This was the most disappointing and ridiculous experience I’ve ever had renting anything. First, you called me on the morning of my pick up to tell me my truck was not available. Eventually, the agent found me a substitute truck that was unfortunately bigger. When we arrived to pick up the truck, your system made me enter in two individuals plus my work location with phone number, so you could verify me. You had already spoken to me on the phone three times prior to this the day prior to my rental. I was in an area with poor cell service, and it was very inconvenient waiting for you to verify and let me pick up the truck. That was just the beginning, because the truck was blocked in by other vehicles and the building. As we started to look at it, we realized it had two flat back tires. It was also disgustingly dirty. Inside and out, it was nasty. I called, and, rather than get me a new truck, you all said you had to call Road Side Assistance. It was three hours later when we finally got new tires and could go to load the truck and begin our move. This was so inconvenient and highly unacceptable. I expect you to do something about it regarding the charges. I paid way too much for this truck given the trouble that it cost and having to ride in such a nasty vehicle.
Kimberly G
United Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morganton, NC 28655
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were very friendly with a great customer service. The next time I’m in town and need a truck. I will use them and recommend them for my next move.
GREGORY LGreat service and help.
DANIEL AA basic location for drop-off.
KATHERINE MDon't ask for so much verification and continuous photos of the vehicle. Maybe lower the prices as well
Elizabeth B