Arrived to a closed facility with several very aggressive handwritten signs posted on the door. I would like to send a photo of this door - profanity included. Even though there were signs, none told us what to do for a mobile pickup or where to find our truck. (We had scheduled specifically at a location that was supposed to be staffed.) My son wandered around the lot and found a truck with a dangling padlock - all of our supplies were inside. One of the many UHaul CS reps I talked with was able to help us with mobile pickup via the app. Would absolutely NOT recommend this location. The signage was extremely rude to customers without providing the needed information. The truck and supplies were in good working order.
NATHANIEL F
Piratetown EZ Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mount Sterling, KY 40353
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Customer Reviews
- 2.5 Average Customer Rating
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They didn’t open until 10:00 am and had a rude sign on the door for customers. I couldn’t get reception for the app to work so I called UHaul and a wonderful rep helped me by having me send all the pictures to her email. She instructed me to call the local drop off place when they were open to have them finish the return documentation. When I was putting the key in the drop off box a young person about 12 years old took the key and said he/she would give it to his mom. I tried calling all day but no one would ever answer either number except an overflow call center. Finally the call center made sure that the return documentation was completed.
GAIL RVerify quality of truck. Cab and back were disgusting. Looked and smelled like someone drove cross country chain-smoking the entire time. Trash in both areas and stuff left in the bag. Had to grab a nasty blanket out of the back and hope it didn't have bedbugs. And swept a dust-storm of dirt out of it. Idk how it got that far, I had to clean it and verify it was clean to avoid a cleaning charge I assume the last renters got out of.
Nina LTight entrance....needed to back up 2x to get out the gate. There was no wheel on the tongue of the trailer...had to use the dolly to lift it onto the hitch
Christopher MLocation was ok but needs extended and some bday hours
John K