The owner of this location is very rude. I rented the U-Haul paid up front and then contacted U-Haul to extend for a day. U-Haul did extend my rental and I paid for the additional day. I received a phone call from the owner of the location that I rented from the next day threatening me, I was going to be charged a mis-rental fee and I would be banned for life from U-Haul. Very rude and unprofessional and would not recommend max’s 641 in Murray Kentucky. Fortunately I was able to contact U-Haul customer service and spoke with some very nice professional people and unfortunately spoke to a lady that was very rude, nasty and hung up on me. At the end the nice professional people at U-Haul handled the issue and were very helpful. Lesson learned about Max’s 641 in Murray.
TAMMY R
Maxs 641 Towing & Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murray, KY 42071
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everyone here was so nice and took the time to explain the rental process
Kaitlin CVery friendly and helpful!
MELISSA F2am no personal there
Charles DOur unit had bad tires and the front-end shook hard when driving. It made a noise when running that lucky for us did not cause a roadside assistance call. It leaked when it rained. Again, lucky for us it did not cause any damage to our belongings. We ordered the unit and when asked about our destination we told our dealer we would be driving from their location to to our home about 30 minutes away to pick up needed furniture for our move, then we would travel to our church parsonage in Clinton, KY. to load the rest of our belongings. After this was completed we would be driving to our new location in Forest, MS. When we turned in the unit we were charged for more miles than alloted. Overall, we were glad to have the availability of the unit when we needed it. A little frustrating but the move was accomplished in the end.
TIMOTHY E