Far into Napa - not easy to access with having to drive through congested areas, traffic lights. The location was not a UHaul facility, so was not sure what/where to go. The check-in process took a long time. Overall, having to pick up at this location set us back 1.5 hours in our move and meeting the movers at our house.
ANGELA T
Valley Liquor & Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94558
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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My reservation was moved three times and severely impacted my event production timeline. Not great.
Tamer HVery poor customer service. I was told the truck wasn't there/available. After 20 minutes of waiting they had to speak to corporate rep which had them to release the keys to the truck. I don't know why it was so difficult for them to understand the contract or why they kept saying they didn't have the truck when in fact they did. This location was the worst and set me back an hour on my trip and use of the vehicle.
Steve MOnce again, using the kiosk was challenging. My phone was inhibited and prevented me from completing the applications.
Claudia LI will never go here again. Whoever answered the phone cannot communicate in English, not being prejudice, but I could not understand him and he had no idea what I was asking. I called back, got a different guy, same thing.
SANDRA E