It was like extremely hot and the truck had no a/c so after moving we couldnt even get cool after taking the stuff to a new location. The place we got the truck however was amazing we were put on hold with customer service trying to get a code since the app and website was logging me into a different account and I couldnt fix it. Since the location was closed for the weekend we were very upset but fortunately the owner was there randomly and came to our rescue got our code for us! He was great!
ALYISA P
Car Daze
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94559
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Customer Reviews
- 4.5 Average Customer Rating
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This time my rental was available when it was supposed to be, which was not the case the last time I tried.
PHILIP PWhen the truck got towed away due to a breakdown...they charged me the elevated fuel cost...I would have filled it for a LOT less but I had no opportunity to refill it. I
ROBERT NI requested a dolly for the rental project reservation, this site did not have one. They recommened me to call the other Napa site on W Imola who, had a dolly. I was a bit disappointed that I made the reservations two days in advanced and there was no dolly for me, I had to drive to another site to get one. I would have thought reservations are reviewed to make sure any needed/ reserved parts/supplies are onsite for the customer when they arrive to pick up.
WALTER ROverall the equipment was clean and well maintained. However, the right rearview mirror moved when I hit ruts in the road on the freeway. It was not a nice experience. I had to pull over and move it back into place twice.
MARIA G