I would like to give a better rating because the location itself was fine but no interaction with employees. U-haul as a company let me down and made it challenging. I’ll try to be brief. I made a reservation and was told the truck wasn’t available so they changed my reservation, totally fine. But they told me I could pick up the truck even though the business was closed with just the app, that was not correct because I wasn’t able to get the keys because they were inside a closed business. I called the U-haul and they said they couldn’t fulfill my reservation and needed to send me someone where else. They offered me a larger truck even though I didn’t need it. I asked for more compensation because I had lost an hour due to their mistakes. They offered me $20 and more mileage seems like a sad offer but I had lost time and accepted it. They did give me $20 but they didn’t give me the mileage promised so I was charged more at the time of dropping off the truck. When I picked up the truck the app wouldn’t let me check out. That delayed me even more. Overall, Location and truck were good. U-haul app and misinformation given cost me over an hour of my time. Offered a sad $20 to compensate me and promised more mileage and that was not honored.
Sean D
Car Daze
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Napa, CA 94559
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- 4.5 Average Customer Rating
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I truly appreciate the service and equipment from Uhaul! I consider them a part of my team!
SUSAN AThey make it easy. That is all I care about.
BRUCE GProfessional and courteous. Easy process. Will recommend and rent again. Thank you
FELIX REasy check in and check out.
Douglas T