I picked the car trailer on 03/16 around 5pm and I contacted the rental location on 4/16 to let them know i was going to be available bit late due to car issues. I was told by this location representative that being a bit late wouldn't be a problem and that I was not going to be charged a penalty or late fees. I checked my bank statement and noticed that I was charged twice or for two days when I was only late a little over an hour. Also, one of the owners I assume, (white male) inspected the trailer and said that I was good to go, in a hurry and unaware that I also had to inspect it realized when I drove to my destination that not all the lights were working (hazard/stop/driving/turn signal) which is a motor vehicle violation and could've potentially been an invitation to a traffic ticket. I'm definitely not happy with the quality of service provided, would never do business with again and would not recommend.
AUDI P
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34110
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- 4.5 Average Customer Rating
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MICHAEL BNothing
BRUCE PReturning customer. This is the best U-haul store in SouthWest Florida. Quick, helpful and professional.
JOHN CHi Liz, overcharged by $100, however, U-Haul corrected the error and made it right.
LINDA E