Renting the truck from your app was a very frustrating experience. We spent 45 mins at the facility turning to upload the photos of my driver license on the app. Every photo was blurry and the app would time out. We called customer service and the representative was patient, she could not help us get into the rental truck. She stayed on the phone with me and listened as I struggled with your app. The only way we were able to move forward is my friend put the app on her phone and we were a me to finish the pick up on her phone. Her phone is just one model newer than mine. I think you either need to let your customers know they need a certain model iPhone when making a mobile pickup. I honestly felt I was in an escape room trying to to pick up the rental truck. I’m only giving the excellent feedback above because the local location has nothing to do with a frustrating app put in place by corporate.
Janine B
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Excellent
WAYNE SAlways nice people
STEPHEN KN/A
Ernesto DGreat service ! Above and beyond to care for customers !
ROBIN G