Nothing to improve on. Brian was extremely nice and even helped me hook up the trailer, which I was embarrassed cause it was easy. He didn't make me feel stupid or embarrassed either. He was very polite and professional. Very good experience at this location. I hope he sees this review. and Megan . Rented the 4X8 trailer. We appreciate him.
Cody D
W&K Companys LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Neosho, MO 64850
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service and was able to answer all my questions and concerns. Thanks for making my experience with U-haul a great one.
Sandra PEmployee/ worker at location did not allow for immediate key pick up after online/phone check in. Was made to wait to pick up key
Joseph GAverage - the staff was friendly and polite, however when I added my contact information in it flagged me for not being able to be rented to due to a contact person having a balance due from sometime before. This was not fair to me as I had to pay this balance in order to rent a uhaul for my use. They offered to remove the person of contact but they would have to call the field manager and it could take some time. I chose not to because I had a time frame of my own to complete what I needed to have done. This should have been taken care of when the confirmation call was done. I think I should be refunded that money as it was not my balance that was owed.
SABRINA CTruck was dirty when I picked up and because my truck wasn't available for pick up in Grove I had to drive all the way to the north side of Neosho. Lost my movers because of the inconvenience and was stuck moving things for 5 days without help costing me over 300 more then planed. This isn't the fist time this has happened with uhaul but I will be the last time I use this company.
Sarah P