Turned trailer in 2 days early no personal available. Called phone number taped on door left message and my call was never returned. I called several times after and even a day after and called all numbers given to me with no reply. Was hoping to get a refund for turning it in early but wasn’t checked in by this location until my 4 days was up. I have rented numerous equipment from U-Haul in the past year and I am very disappointed.
DENNIS M
Neuse River Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Bern, NC 28560
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I did NOT want this location. I reserved my equipment for a full service location with actual people. The pick up process was horrible. The app wouldn't work. You can't get anyone on the phone for up to an hour at a time, when you did get a person they couldn't help. I will never rent from uhaul again.
Misty LThe day before my move the pickup location was changed. I originally selected the location directly across the street from the apartment building which would have meant less mileage and cost since I pay for mileage. The new location was very accommodating and provided excellent service.
reuben sI was told when I reserved the truck I would be able to pick it up anytime after seven am and then I had to go to a different location and didn’t have a full tank of gas. Not the best experience and don’t think I would rent from U Haul again.
Clyde sNo one was at the location. Dropped trailer where I thought it should go
Tracy R