Totally clueless. Never inspected the vehicle, check the fuel level, check the ending mileage and misreported the return time which was 11:20 AM not 4:51PM That is absolutely unacceptable and poor customer service.
Frederick D
Cigar & More Tobacco Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Do not send an RV into this location to pick-up a car trailer! There is no room to turn around and no room to hook-up. When we arrived, there was no one to assist in hook-up and rig-up. Waited for 45 minutes for help to arrive, and the helper did not want to fasten the car tires to the trailer. He reluctantly did fasten them down, and the fastening straps fell off before arriving to my destination that day. I drove from Wilmington, DE to Ft. Myers, FL with no fastening straps on my front tires and no chains on my front axle! The car made it fine with gear shift in Park and the emergency brake on. It never moved an inch.
JAMES FMore efficient service Not enough staff did not allow for verification of truck condition upon return and account closing. Delay of email receipt.
CORNELIUS CDon't switch the reservation location an hour before pick up time. It is extremely unprofessional and inconvenient.
CHANEL EGood
Haalid S