I was overcharged for the cost of the mileage.
Trailer Rental & Towing in New Castle, DE at Cigar & More Tobacco Outlet
Moving to or from New Castle, DE? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in New Castle, DE 19720 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in New Castle, DE
Cargo trailers in New Castle, DE are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Cigar & More Tobacco Outlet!
Utility trailers are perfect for towing large or oversize cargo in New Castle, DE 19720. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Cigar & More Tobacco Outlet provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in New Castle, DE and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in New Castle, DE online today!
Trailer and Towing Supplies
Horrible customer service experience. Completely different from the first time I was there. I will never rent from there again! I never leave bad comments but the gentleman was so rude, I had to.
The web experience was awful. I entered my information, took a picture of the front and back of my license and then it asked me to provide more information before I could get my rental. Mind you, I'm standing in the store right in front of the guy who is renting to me. He could have very easily bypassed this process and just helped me but he told me I had to do it on my phone. Then they needed another contact to call in case I was late on my rental. Like that's really going to do anything. You already have my credit card on file anyway. Then the additional contact that I provided wasn't good enough so they wanted to call them to make sure. That's when I had enough and the person online said "okay if you don't want to proceed this way then you can hist do it in person. Goodbye" infuriating. So this whole time i could have just said this to the prison u was standing in front of who watched me do this? So stupid. Whatever, if it's what it is I guess. Next time I'll just try renting somewhere else.
The staff at Cigar and More outlet in New Castle DE was quick to accommodate me. I was able to get in and out of the store in 15 minutes. Very efficient.
As I made the reservation as 9am pick-up, it was described that the store was open 24/7 though, it was closed at 8:50am when I was there to pick up And U-haul pick up webpage said that I had to wait until 9:30am, the store owner came at 9:50am and said he open at 10am on Sunday. I lost 1 hour. As the result, I could not complete my job with the pick up truck because the working place was close at 3:00pm. And then I heard from the store owner that he would close at 5pm when I checked his closing time, his store was closed already when I arrived at 4:45pm. Since I locked the truck and put the key into the key-box, I could not complete the return process on the mobile app. And I reported to the call center that I return the truck at that time though, I was overcharged twice than the original price because U-haul regarded my return as next morning 9:09am. What the fuck, U-haul.
There was no dolly with the truck
I rented a truck and needed an extra day and they said I couldn't I was like an hour over and they charged me for an whole extra day.
Improve on customer relations, very poor customer service. I hope they improve.
I didn't receive the pickup guarantee money back as my U-Haul was not available at the original pickup location. Upon picking up my U-Haul the gas was lower than what was said on my paper contract I took pictures of the gas so the employee could see where it was and also pictures when I returned it and I'm being charged for gas
The lady at the counter was rude and hostile. She couldn't find my reservation, argued with me over all the details ("you booked that for 9am!" No, I booked it AT 9am for 11am, which it is now", etc.) I finally couldn't deal with it and sent my husband in to pick up the van. She needed a picture of his ID but her machine wasn't working so she took out her PERSONAL PHONE and took a photo of it. That is such a breech in security and needs to be addressed. The van was unwashed and not even swept or wiped down inside. There it wasn't terrible, but it was very clear that nobody had looked in this car since it was dropped off. During Covid, that is an incredibly unsafe practice. I certainly wouldn't visit this location again and I don't recommend anyone else does either.
Some accessories were not available at the store. Try to make more accessories available.
Great people great service
The owners were nice and respectful
Everything was great no issues
Location is good off the highway but a lot of people Are out there due to the bar next door.
Overcharging my card
The equipment which I rented out was a very old 26 feet truck and a fuel guzzler too with very shaky brakes. Will appreciate if Uhaul can ground very old vehicles, as these vehicles can be risky to drivers. Overall the rental experience was positive.
You guys are awesome thanks for helping
Fast, exceptional Customer Care ðŸ˜ƒ
I went online to reserve a truck a 17 foot truck on August 9th. On August 14th about 20 minutes to 9 when the truck was reserved for 9 someone from the corporate office called to inform me that the truck would not be there until 10:30. And then to make the situation even worse the only truck available for me for that day was a 15-foot truck and at a completely different location. Because of the time I had for that day I needed the truck as soon as possible. I had flown from Tennessee to Delaware to do what I had to do with the truck and the 14th was the only day I could do it.
Have more items to be available to multiple customers. I reserved an appliance dolly and was told there was only one available and someone else reserved it. Even though I made my reservation days ago and was the first client in the store.
I had requested a pick up site near my home and the message indicated that a representative would call to confirm my pick up information. I did not receive a call and and then got a message that my pick up location was over 1 hour away from my request. I had to call and they finally changed to a location approximately 30 minutes from home. I followed the directions for the tow capacity on my vehicle and drove the 30 minutes to pick up with a 2" ball rated for 6000 lbs. The owner tried several times and when he could not get the trailer to attach, he told me I had to have a smaller ball, despite the fact that the instructions said a 2" would work. I had to travel back home (30 minutes one way) to get a new ball on the tow hitch and then drive back to attach the trailer. It was an inconvenience and added a lot of extra driving to my already hectic day. The experience was rather frustrating since I had requested a site much closer to my home and not only was this site not appealing, it was further from my home and the pick up process was not a smooth one.
The uhaul location and services were excellent, however, the movers I got through Uhual moving help did not show up to move my stuff. I still had to pay for the truck rental even though I didn't use it. I'm hoping that Uhaul will look into this and refund the money i paid for a rental I could t use due to moving help standing me up.
This was a pretty bad experience. 1 - It was not clearly articulated prior to the rental that I would need to verify myself, etc. I've rented from uhaul before and you guys apparently did not store any of my information. Wasted alot of time in the morning with chat support getting the rental. A call to customer service yielded nothing but more wasted time while she asked me 4 times if I had "my GPS turned on" on my smartphone. Uh...what? 2 - The app frequently times out, despite me having 5 bars LTE. Seems like a server issue. While it was timed out I was able to send/receive emails and use Discord. Wasted more time having to keep retrying. 3 - The key location was "compartment 2" - what the hell is compartment 2? Eventually I figured out that means that you have to open the back to get the key to drive it. Pretty dumb. Why not say "back deck" or "truck back door"? 4 - The vehicle was severely damaged when I picked it up. I'd say over 100 scratches and dents. It literally had graffiti on it. What's more the pictures that uhaul had on file were so blurry you can't tell if there are scratches or not and did not show the graffiti - seems like borderline fraud. Anyway I made a movie of the whole vehicle which details all the little dents and scratches, but honestly if I added one more scratch on my trip I have no idea how anyone would even know because there were so many to start with. Oh and the inside had a broken board, but there was no place for me to document that. 5 - Pickup/dropoff location is literally an open field about 5 minutes from the uhaul rental place (a liquor store), which has obvious evidence of drug use and frequent vagrants transiting the property. During dropoff I was pan handled by one who "just got out of rehab" and "needed bus fare" - and guess what - he wasn't wearing a mask! Maybe I contracted Covid dropping off the uhaul. This is where I had to leave my car for the day. I was half expecting it to be stolen. On the bright side the truck drives ok albeit a bit rough, but there were no mechanical problems and I got my move done.
These people are completely rude and my entire experience with Uhaul was horrible. This is the first and will most certainly be my last time using Uhaul. I'd prefer any other company at this point.