Not have the customer use there own equipment for rental and still get charged full price
RANDY B.
Cigar & More Tobacco Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, DE 19720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This pcae is a scam rip off artist
JERMAINE D.Wrong address and phone number listed on the reservation. Caused me to drive 20 minutes out of my way and be late to my reservation. The vehicle was damaged/ banged up. The vehicle was dirty. Hair left all over the vehicle. It smelled. There was dirty in the bed of the uhaul which made my things dirty. When dropping off the vehicle we parked next to all the other uhaul. The guy in the store told us to park it in the spot we got it from (all the way on the other end of the large parking lot) but we could not because another car was parked there and he was arguing with us that it needs to go back in that spot. Just poor service overall.
Bria G.This was a horrible experience. The address for the truck pick was incorrect and very far away. I definitely lost money in gas... The 335 S Dupont address is not correct. After speaking with the Uhaul dispatch I googled the name of the store- Cigar & More Tobacco and drove to that location. The location was in a very bad neighborhood and the customer service was horrible. The attendants were rude, arrogant, extremely slow and unorganized.. Not to mention he barely spoke English. When I finally received the UHaul truck keys I was directly to walk 1/4 behind the store to get the truck. The walk was in a bad area with not lights and liquor bottles littered everywhere. I'm glad I didn't send my wife. This location is not a good U Haul location. DANGEROUS!!! Oh yeah when I got the truck the window was down and it had rained earlier. Also it was dirty
Peter S.I would highly recommend this location very professional.
DWAYNE H.