My initial rating would have been lower based on the initial receipt that showed 100 miles when I drove 86 and had a $20.00 after hours return charge when I was not informed of this. However, the final receipt had the correct milage and no late return charge. U-Haul should clearly mark any PRELIMINARY receipts clearly as such. I think I have three receipt versions either in my email or a link to one on your site. Clear communications are paramount in customer relations. The folks at Vitale Asphalt Sealing (rental location) were very friendly. The access was reasonable and the vehicle in good order and clean.
CHRISTOPHER M
Vitale Asphalt Sealing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, PA 16101
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was very informative, professional and kind and the equipment was clean. The tires were a little bald which cause me to get stuck in the mud and the check engine light was on but other than that, the truck ran well and there were no issues.
Charmale CI rent here all of the time and customer service is excellent
VICTOR JQuick and easy drop off.
JUSTIN AGreat location & staff, they go above & beyond!
SAGE S