Customer Reviews for Vitale Asphalt Sealing
(U-Haul Neighborhood Dealer)

818 reviews

1455 Harlansburg Rd   New Castle, PA 16101

(724) 498-0027

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 3 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 3:00 pm

Services at this Location:

Contact Us

(724) 498-0027

1455 Harlansburg Rd
New Castle, PA 16101

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 3 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Roschelle K. 
Rating:
5.0

Very friendly and customer service was super the staff was great.

Howard R. 
Rating:
5.0

Good service, very helpful. Overall, a good truck renting experience.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Zachary C. 
Rating:
4.0

Customer did not leave a comment.

Tammy R. 
Rating:
3.0

Customer did not leave a comment.

Jordan K. 
Rating:
5.0

Very friendly, helpful staff.

Leah E. 
Rating:
5.0

Customer did not leave a comment.

albert A. 
Rating:
5.0

Vitale was very good to work with. Helpful, accommodating, and professional. I would definitely rent from him again. Thank you.

Dwight C. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

albert A. 
Rating:
5.0

Customer did not leave a comment.

Tom P. 
Rating:
4.0

Customer did not leave a comment.

Blaine S. 
Rating:
5.0

Customer did not leave a comment.

RON B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
2.0

Customer did not leave a comment.

GLORIA G. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
1.0

I'm not going to go into a great detail I can tell you this and all my ears and the hundreds of cars have rented I've never been treated like this I would never go back here A little bit it makes me think how good is a corporate company to have a local business like this represent them in such a poor way

tina S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

There always courteous and on top of their job, I rarely rent trucks from anyone but them

JASON W. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
3.0

There was broken glass in the cup holders and on the floor. Rather dirty.

Roger T. 
Rating:
5.0

no improvement needed people at this location were very nice too.

THOMAS E. 
Rating:
5.0

Lady and gentleman that work there are fantastic!

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Everything went well with my move at this site. The staff was friendly and helpful. I had a problem using the U-haul app when I was returning my truck after hours. I called the location around 11pm, leaving a voicemail to explain. To my surprise, I immediately received a call back! The staff person told me not to worry and that he'd take care of it in the morning. I was very pleased! I will use them again in the future.

Robbin C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer service was very good. We were greeted right away, and treated as a valuable customer from the beginning until we left the location. He had a great variety of units available.

David H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

The customer service was excellent - very friendly.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Location was open and ready 8am on Sunday. Checked in the truck fast and easy. Would definitely rent U-Haul again.

Michael H. 
Rating:
5.0

Best customer service I've ever seen great finally people been varmint clean vehicles everything was the way they said it was gonna be no problems at all

LANCE A. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

This is the third rental I've had at this location. Personally, I've had no issues at all! However, they do maintain the U-Haul cleanliness guidelines, including a fee if truck needs checked before next rental customer. You can't miss the signs when you walk in to Vitale's. I live in Ohio and this locations customer service and cleanliness have brought me all the way from Farmdale to New Castle when I need a rental! I have had one rental be a little more messy than normal, but a customer dropped it off and I picked it up all within like 20 minutes. Great location, easy to work with and the team members work with you!

Paul R. 
Rating:
5.0

Customer did not leave a comment.

HOLLY T. 
Rating:
5.0

I paid a deposit in cash for the trailer rental. Now I have to wait a week to get it back. I will not be renting anymore from u haul.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
4.0

Had a problem accessing the rental online, called customer service and was totally disappointed and disgusted with the young lady from customer service..very rude and short with us and nasty...will never use uhaul again....not the locations fault they were very nice and accommodating

Norman R. 
Rating:
5.0

The customer service was excellent and the whole process from beginning to end was very convenient and easy.

Mary K. 
Rating:
5.0

Nothing. I was treated very well, the truck was warm and waiting for me and the process was easy and quick

Michael R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Vitale's is awesome! Would recommend to anyone!

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

Tires were bald, upon pick-up, and the district mgr kept my $208 .too, because it had too be, towed. I used it for 5 hrs, of a full 2 day rental, rear brake cylinders leaked oil. No replacement. They ripped me off.

Jason N. 
Rating:
5.0

Everything was clean and professional, the lady who worked behind the counter was soo sweet and helpful with the process.

Kamille M. 
Rating:
5.0

Great experience! Thank you

Karen P. 
Rating:
5.0

Always super friendly and awesome people

Cheryl M. 
Rating:
5.0

A++++ service -- was a welcome relief after the lack of service at the pickup point.

DOUGLAS H. 
Rating:
5.0

Vitale's was fantastic to work with. I'll definitely use them again. UHaul Roadside Assistance is extremely overpriced. UHaul should consider contracting with service providers local to each rental location to help lower the cost. I also had to help the service provider operate his winch while standing on a busy roadway. Not a great roadside assistance experience considering it cost $325 for 20 minutes of assistance.

Josh J. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
4.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Nothing! Great experience.

norman S. 
Rating:
5.0

We have always had a great experience using this location.

Pastor P. 
Rating:
5.0

They're always very helpful and courteous. I get my trucks from there all the time because of their service and no hassle attitude and I always recommend them

JASON W. 
Rating:
5.0

Very accommodating. Increasing inventory both inside and outside

erin B. 
Rating:
3.0

Floor was dirty, the heat didn't work on high and the doors were super hard to close. Owner/worker at location was super friendly. I'd recommend the location but the truck could have been cleaner and in better shape.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Carl V. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Only flaw I don't think I got all of my money back that I was supposed to get.

Kamri C. 
Rating:
5.0

Very nice guy and everything went great

David S. 
Rating:
5.0

Great service, very nice and professional.

Grayson B. 
Rating:
5.0

Great experience! Thank you!!

Amanda K. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Would highly recommend Vitale's for your U-Haul rental. The staff was very polite and helpful. Top notch!!

Jourdan C. 
Rating:
5.0

There very nice and accommodating every time I rent a try there, I highly recommend vitales

JASON W. 
Rating:
5.0

na

Amie W. 
Rating:
5.0

Customer did not leave a comment.

Maryalyce L. 
Rating:
5.0

You have excellent customer service.

Beverly C. 
Rating:
5.0

Customer did not leave a comment.

DAYNA B. 
Rating:
5.0

I see this as a great value, as the trailer pulled smoothly and without sway, and we accomplished our errand of picking up some furniture in central Pa. and returning without incident and for a very modest cost.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Show More concern for issues related to the vehicle's operation. Area is well kept and easily accessible for vehicle parking, especially for a larger truck.

Shelly S. 
Rating:
3.0

Paid for an appliance dolly and received 4 blankets instead.

Thomas H. 
Rating:
5.0

The people was helpful and patient, this is my second time renting from this location and will not use another.

Dinitrise H. 
Rating:
4.0

Customer did not leave a comment.

Lester R. 
Rating:
2.0

When someone has a 6 hour rental dont tell them they need it back in 4 hours. Got it back in 5 but it was very stressful

Laura C. 
Rating:
3.0

Brought truck back with the exact same amount of gas and had to pay $18. Not acceptable. .

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Brandon K. 
Rating:
4.0

Customer did not leave a comment.

JARED J. 
Rating:
5.0

Excellent personable service and attention to details. Everything is clean and works as expected.

Mark F. 
Rating:
3.0

Let customers know that the gate is not 6 foot wide

ROBERT H. 
Rating:
5.0

The inside of the truck was swept, but the floor and attic area was dirty on the surface.

David M. 
Rating:
3.0

Customer did not leave a comment.

ROBERT LAWRENCE D. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Nothing...it was perfect

Tanya L. 
Rating:
5.0

Customer did not leave a comment.

Atreyu B. 
Rating:
5.0

Young lady was very professional and friendly. Went out of her way to find a furniture dolly.

John M. 
Rating:
4.0

Check truck on return and found trash from previous renter that i had to clean out or get charged. Owner called when rental was due to make sure the return was on time.

Shirley B. 
Rating:
4.0

Customer did not leave a comment.

Nikki C. 
Rating:
5.0

Customer did not leave a comment.

JEFF G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top