Trailer pulled great and customer service was great as well! Thank you
WILLIAM C
Vitale Asphalt Sealing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, PA 16101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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No Improvement Necessary!!! From beginning to end, our experience with everyone was absolutely wonderful and the rates were wonderful too and FAIR!!!!! Would highly recommend this business for your moving needs! They were quick, efficient, courteous and down-right NICE! Thank you!
GREGORY BGreat experience as usual at this location.
Michael BGreat service - knowledgeable and friendly employees. I would recommend to anyone and definitely use in the future if the need arises. Also, a great location to SAFELY get in and out of which is very important for this type of business.
JOSEPH MFormal Complaint Regarding Unsafe Vehicle Condition To U-Haul Management: I am writing to formally report serious safety issues I experienced with your rental truck that require immediate attention and compensation. Safety Incidents Encountered Transmission/Gear Shift Malfunction During my rental period, I experienced a critical gear shift malfunction when transitioning from park to drive. The gear shaft would randomly slide out of track, moving backward, then forward in an erratic pattern rather than the normal horizontal motion. This created concerning sounds and felt as though the mechanism might break. Most critically, on two separate occasions, this malfunction left me unable to accelerate beyond 10-15 mph while in traffic. I was forced to stop in the middle of the road, shut off the engine, restart the vehicle, and attempt shifting again. This created an extremely dangerous situation for myself and other drivers. Trailer Tie-Down System Failure The trailer's cargo securing system was completely inadequate and unsafe: No proper connection points for tie-down straps Insufficient space between walls and securing boards Mounting hardware (rivets/pins) spontaneously detached from walls without any force applied Securing points appeared to have minimal depth in the wall structure Required Actions Immediate Reimbursement I demand full compensation for this unacceptable experience, whether through refund, credit, or promotional consideration. The safety risks I encountered were severe and could have resulted in serious injury or property damage. Preventative Maintenance Implementation U-Haul must implement comprehensive preventative maintenance protocols to ensure all vehicles undergo thorough safety inspections before rental. Your customers trust you with their safety and valuables—this trust was severely compromised. Resolution Expected Please review this incident immediately and provide details on how you will compensate me for this dangerous experience. As a company that markets itself as the reliable choice for moving needs, U-Haul must take responsibility when that trust is violated through inadequate vehicle maintenance. I await your prompt response regarding reimbursement and your corrective action plan.
MICHAEL M