No improvement needed! Very happy customer, truck was perfect! Have used these guys in the past, and will continue in the future. My go to guys for sure!RELIABLE R.
Moving Truck Rental in New Prague, MN at Southern Minnesota Transport Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in New Prague, MN 56071
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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It would be nice to have someone come and put the trailer on the hitch without having to ask them to do it.Jay H.
They never called me to tell truck was ready for pickup and then I called they said I would have to wait until 530 cuz they were picking more trucks allot of frustration finally we able to do 24-7 pickup I was not happyKATHY B.
I had requested a traditional dolly but they were out of them so I had to take an appliance dolly instead. I also had to wait for several minutes for the dolly and blankets before I could leave. They were kind enough to extend my rental to the end of the day due to delays in moving in.Dan D.
Everything was great. I showed up an hour early and Jesse was fantastic with getting me all set up right away. No complaints whatsoever. My truck fit everything I needed, ran great, and didn't cost me nearly as much as I thought it would to fill it back up to the quarter tank they require, which also is a very reasonable request. Overall an excellent experience.Julia O.
I hought it was odd that nobody escorted me to the trailer to help hook it up and make sure the lights work ect. Otherwise it went well.Joe S.
I booked to pick up 3 miles from house, had to go 15 miles to this location, which cause my overage on milage WHICH you charge me for that- doesn't seem like I should be penalized for your error.David M.
Excellent customer service! Friendly and knowledgeable. Thanks!Shirley E.
Nothing to improve - good equipment, very convenient location, great service!Elias W.
Encourage online check in. I did it, and it was fast and painless.Douglas M.
The internet was down, which they cannot control. However, they can control how they react to it, especially with several customers waiting. Also, one of the workers brought his child to work. The child occupied a desk, covered in his breakfast, treats, and video games. It felt like I was in someone's living room. Leave the kids at home. If I had not pre paid, I would have left and gone to a different uhaulTamara C.
I was given inaccurate information by someone at that location. This caused me to start me move very late which caused me to need to rent the equipment for a second day, doubling what I should have paid. When I did show up to pick up the equipment, no one was there, I waited for 20 min for someone to open the store. When they finally did, they were less than pleasant to deal with.Dominic B.
absolutely great!!!travis B.
The owner was a great help and he and his workers where very nice.ANTHONY L.
Booking on line was easy. The office person was friendly and helpful. Drop off site was convenient, although the key drop off box was hard to find. So a little confusing. To improve, the drop off instructions could have been provided when I pick up the truck.Kent K.
Everything was perfect. Dave and Jesse run a great facility and I highly recommend doing business with these guys.TODD B.
This part went fineTheresa M.
friendly service but long wait timeJill B.
Don't automatically charge the customer for using the dolly and blankets. Clearly it as still sealed at the end of my rental but I was charged for 2 days of dolly and blankets use anyway. Your rates are very confusing for second day rental, and your mileage charge is supposed to include 70 miles for free . Obviously by looking at my bill that is not what happened. I will not be using uhaul againJavin F.
very friendly and helpful person who executed my rental agreementRichard A.
When I called, salesman automatically applied insurance for me when I made reservation. I was not asked during the phone if I wanted it, the salesman just put it down. I was in for a surprise when I went to pick it up. The person whom I dealt with did remove the insurance. Good rate on rental though,DAVE B.
Very easy to pick up and drop offDavis M.
Needs better customer service.Jackie D.
Location was a long way from home, but everyone was helpful.LARRY W.