It took multiple calls from the U-Haul office to this location to check my vehicle in. As I was overcharged. But I will say that once contacting the U-Haul office, they get all on it right away and rectify the situation.
Jessica S
Royal Farm Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Westminster, BC V3L0A9
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Customer Reviews
- 4.0 Average Customer Rating
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The people were pleasant and helpful but the name of the location was not correct and there is another uhaul location nearby Royal farm market and victoria hill market (please update addresses so this doesn’t happen to someone else) The app took forever to complete when dropping off vehicle. And never did get confirmation that it was done and submitted Over all not a good experience
Erin SEverything excellent
Hirender SFirst off the truck wasn’t clean. Inside and outside in the bed but that’s not actually the issue. The issue is I got billed saying I brought the truck back on empty which thank Goodness I took pictures prior and after. I have since as of this morning been refunded back for the gas but honestly had I not taken pictures what would I have done? I would have paid almost $120 more and been super stressed. First time renting a truck for a small errand and not sure if I ever will from this experience. Had I not taken pictures what would have happened? How did this get so messed up? Also I declined insurance as I was only using the truck for a couple hours yet I noticed on my bill I’m getting charged for that too?
Mary WFriendly service at a neighborhood location - couldn’t ask for more
GERARD E